BBQGuys.comReviews of bbqguys.com

Salesman Andrew was was very knowledgeable about his products which made it easy for me to complete my purchase.. I failed to mention the design dept and the great job they did also.

Started off good , great communication, fast shipping and delivery . Open the box assembled grill and no drip tray, how is there no drip tray , chatted with customer service to be told I have to contact cuisenart myself for a replacement part, replacement?? I need the actual piece , not a replacement !! She then offered to contact them herself but would likely take a longer time . I’m confused with this type of service with a brand new customer. I’ll never shop here again Update … I feel the need to change my initial review as this company rectified the issue . I was contacted by a manager of some sort and handled my issue with great respect and understanding, I’ve read so many poor reviews and had a tough experience myself but they did fix the issue , so for that they deserve an update on this review , went from 1 star to now 5 and I will consider shopping with them again

Several things are wrong. My bad, I did not look closely at the tabletop when ordering. Upon delivery, I realized it was an awful, busy design. I asked to return the set and was told the return cost would be $700!! No where on their website or on my order confirmation was it mentioned the shipping/return cost was $700 (yes, you get to pay for their “free” shipping if you return an item). IF I bought another set they would reduce the return shipping cost to $352. Additionally, they shipped three boxes that were about 8’ high. And heavy! How on earth am I supposed to get the top two and three boxes to ground level? I’ll have to hire a forklift. I chatted with a BBQ Guys rep and was told reviews were reviewed by supervisors. Doubt this get published.

They're a scam company. I ordered one smoker, they sent three and charged for three. When I called CS I was told I ordered three not one. I asked to return the other two, after a few weeks of back and forth with CS I was told I would have to pay return shipping. But when l received return instructions I was informed that I would also have to pay the original shipping price as well as the return shipping price even though shipping was advertised as free on orders over $40 purchase. There were other reviews that stated similar scams by sending more than one product then not refunding money even when products were returned. Shady, dishonest business practice. Avoid this sham company at all costs!

Charged me 4 times. I cancelled and they will not refund or respond.

When I purchased a Weber grill from them in May, the BBQ website stated it was "Made in USA" (a claim they have since removed). This detail was a key factor in my decision to buy. However, the product is actually made in China (see attached picture). I made several attempts to contact BBQ for clarification but received no response. Eventually, I filed a dispute through PayPal, which finally prompted a response. BBQ (I spoke with Jackie) assured me that if I closed the dispute, they would refund $250 of the purchase price. I agreed and closed the dispute, but they failed to issue the promised refund despite multiple follow-ups. Putting everything else aside, this unit does not reflect the Weber quality I've come to expect and the BBQ website does a poor job representing the quality. It's evident that this is a cheaply made product (as noted by others), with large gaps and a noticeable lack of structural strength and rigidity.

BBQGuys does not take responsibility for the outdoor refrigerator I purchased that does not get colder than 37.5* - even though I have it set to 32*. It came with a warranty but apparently the unit not working properly is not "warrantable". What is then?!? The manufacturer says I could (at my immense cost) schedule a return, secure on a pallet, and they will test - of course without my being there to witness. Buy local, not from these "Guys"!!!

Ordered from BBQGUYS, product did NOT ship “in 48 hours as advertised “. In fact well over a month later, still hasn’t shipped and won’t respond to my refund request. Total scam. Read Reddit and see all the people out 100s and 1000s of dollars for product never shipped months later.