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BBQGuys.com (bbqguys.com) has 665 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Claim this listingMeat, Seafood & Eggs · Natchitoches, Louisiana
New
Meat, Seafood & Eggs · Wells, Maine
Excellent
Meat, Seafood & Eggs · Huntington Beach, California
Excellent
Meat, Seafood & Eggs · Punta Gorda, Florida
Excellent
665 approved reviews, newest moderated first
Tabea
I put through an order and right away, realized I still had a fridge in the cart that I didn’t need. So I called immediately. Was placed on hold for 10 minutes, called back, they said one person ahead of me. Another 18 minutes on hold, nobody ever answered. Sent an email too and apparently will hear back within 5 days. Horrible customer service. This was my experience.
William C.
Unfriendly return policy Purchased a small grill from BBQguys. Turns out it is better described as tiny. I did not read the return policy in advance. You have to pay to ship the product back, they can levy a restocking fee, plus you have to reimburse them for the "free shipping" that brought the product to you. Trying to chat with them and no response to two different messages (one was sent on Memorial Day. Grill looks nice but you might not be able to cook two T-Bones at the same time.
pam T.
After I took my time making my decision and ordering my grill. It took very little time for the grill to be shipped and I received it sooner than I expected. It is unusual in this day and age that you get service this good unless you are charged extra!
Caleb Brown C.
I do a lot of outdoor kitchens and website is easy to use, has what I need, and provides and great product that lasts. Shipping is quick and I have only had 1 damaged piece which was replace with no hassle. Caleb
Luci
Everything went smoothly. I'm very thankful for the great service. Thank yall much.
Brandon
My mastergrill 1050 came with a defect and they said they can give me a discounted price. Only $75 discounted. $900 grill with only a $75 off refund is absurd. Paid all that money just for that $75 discount. Terrible service.
Robert G.
There’s a reason BBQ guys come up first in every search for grills. They truly are the one stop shop! They are extremely helpful and knowledgeable with no high pressure sales tactics. Shipping was lightning fast and smooth. They have a large inventory *including newly updated models that are hard to find elsewhere.
Carolyn R.
Fantastic product selections, great pricing & very user-friendly website.