BBQGuys.comReviews of bbqguys.com

Bought a Mont Alpi grill Island online after researching what would work best for our family. The purchase was simple and fast. But even before I had received the grill and island I seen that the price was significantly reduced, so I called customer service and inquired about it. She understood and even though it might not be standard procedure she went ahead and matched the sales price. Very much appreciated the assistance and earned a loyal customer.

Bought an upgraded granite top for the TV cabinet with 360 degree swivel TV lift for an extra $1k. Turned out to be too heavy for the tv lift to lift. Reached out in hope of exchanging the granite top for the lighter aluminum top and was forced to buy the aluminum top for $450. No exchange possible for the $1k upgraded granite top. DO NOT BUY the granite top it’s too heavy for the lift and you will lose $1,000 stick with the aluminum and save yourself $1,450 and a lot of frustration.

I ordered an expensive stainless bbq pit.I had the product in 72 hours. No problems no hassle. Courier kept me well informed about the delivery. Great customer service.

These guys are amazing. Spoke with Jon Vidos and he rocks. I had an issue with my Blaze Outdoor refrigerator and he solved it immediately. BUY YOUR NEXT OUTDOOR GRILL FROM THEM! They are truly the best!

Excellent experience ordering from this company. The order process is easy and the shipping is swift and my orders arrive in perfect condition. Their pricing is lower than most other sellers. I give them an A+.

Customer service the way it's supposed to be. They answer your questions in a timely manner and if they don't know they will refer you to the correct person/department. Looking forward to doing more business with them in the future.

BUYER BEWARE!!! I purchased multiple Blaze BBQ outdoor kitchen appliances around 4 years ago, which they claim had lifetime warranty. I purchased a Blaze LTE 32" grill, infrared burner, Blaze LTE double side burner, outdoor fridge, sink, and spent over $3000. Little by little various parts started to deteriorate. LED lights stopped working, infrared burner rusted and parts broke off. The latest problem was that the Blaze LTE double side burner caught fire underneath and almost set my entire outdoor kitchen on fire as well. When I look underneath, I see multiple elements completely corroded and a huge gas leak on the line that feeds both burners. I contacted customer service and sent photos, videos, and even photos of all the burnt hair from my arms. My small daughter was close by and was almost burnt as well. I asked them for either a replacement burner or ALL the parts to fix it. I contacted BBQ Guys back in June 2025, and It's now been over 3 months and nothing has gotten resolved. After 2 months, they send just a couple of parts but the main ones are missing. You call and they don't answer or call you back. You send emails and they don't respond until more than 2 weeks later. They keep saying they're "working on a resolution with Blaze", although BBQ Guys and Blaze grills are owned by the same company. It's a complete scam and they just try to wear you out so you stop calling or emailing. Buy your outdoor kitchen equipment somewhere else, because if you ever have a problem, they WILL NOT honor the warranty or give you the proper customer service. Only when you're a new buyer do they answer the call. I wish I could post photos here of the fire damage.

As per my review.. Great team from sales and support were able to help me with questions and rapid service to get the order on the road same day... Ty Dee and Jillian and the rest of the BBQ team