BBQGuys.comReviews of bbqguys.com

Their "Our Price Match Guarantee" is all marketing and fluff. I found a Kamado Joe Big Joe III on sale from their competitor for 2399. They would not price match it OR do what they say that they would do in their policy which is "If the price is actually below our cost (plus shipping and handling), we'll offer the product to you at our cost (plus shipping and handling)." Nothing in their price match "Guarantee" states that Kamado Joe is excluded although that was what I was told by multiple representatives. The price match request came from an advertisement from one of their "Authorized online retailers". It is a marketing scam, and I would be VERY weary of buying from this company. If they are not honest on their website and website policies, I have no confidence that they will honestly do business and do right by a customer. I have asked for a manager to explain the decision of denying my price match on at least 4 different occasions. Each time, I was assured that a manager was looking into it and would call me back. Each time, no manager has attempted to call or even email. How would service be if I did purchase and something went wrong? I have ZERO confidence that this establishment would be helpful in any regard. Now, I have dealt with multiple sales people at BBQGuys through this experience and there is a male sales rep named Tyler (I believe) who was very nice. If Tyler (or Taylor not sure) was running the show or was a manager, I would have more confidence in this company and their ability to service the customer. TLDR They don't abide by their "Our Price Match Guarantee". If they sell you a bold faced lie on their website, wont let you talk to a manager, they'll probably sell you a bold faced lie as a product and leave you on a island when you have a problem.

what I needed and more

One of the best companies to do business with from start to finish! I've never had one complaint. I had one item damaged by shipping on one of my orders and the new one was shipped the same day, no questions or shipping costs charged. As I contractor it is a needle in a haystack to find a distributor like BBQ GUYS.

Gia Martinelli was exceptional, professional, polite, took care of a minor mishap immediately. The Smoker I purchased was early and exactly what I expected. Your employee went above and beyond taking care of my issue. I will be recommending your business to all my family and friends, Thank you

Before placing order I was told 3-5 days shipping time. Following day after I ordered the grill I got email stating shipping date will be 14 days. Big difference!! What good does it do to ask about shipping date? Update- I have to give BBQ GUYS a big Thank You!! I actually received my grill today, December 9, 2025. It only took a total of 7 days from date of my order to when the grill arrived. I think that is very acceptable. Thank you for the great service!

My experience was top notch. Website is easy to use. Has a ton of information on their products. Easy to compare models. Most impressive to me was the delivery time. From the time of the email order receipt to when the product arrived was 56hrs. 190lb pallet delivered in perfect condition. Very happy customer.

BBQ Guys should Invest in shipping materials and pay attention to how items are packaged. The item that I ordered was placed in a broken down box that was too large for the item and item was not properly wrapped. Shipping department clearly has much room for improvement.

Very happy with my purchase. Brina Thomas delivered great support. She listened and helped me resolve an issue. So powerful when a person is empowered and they personally step up to make a great outcome happen. Brina is to are respected and valued. As a result, I am increased in my trust and desire to do more with BBQG. Thanks