BBQGuys.comReviews of bbqguys.com

After waiting so long and having to reach out twice, they finally just decided that the grill I ordered is no longer available. Hello I could’ve ordered it elsewhere. Can reach nobody on the phone and nobody on the chat. Lesson learned.

Website isn't accurate. Discount code didn't work and product wasn't available even though the site says it is. Customer service agent was great!!!

IF YOU ARE LOOKING FOR A GRILL COVER, THEY HAVE EXACTLY WHAT YOU NEED FOR YOUR LION GRILL.

Soooo, frustrated. The representative that took my order was very professional and did a great job taking care of the order. However, I was told the order would ship in 1-3 days, and that was on June 19th, on June 21st I received an email stating that these heaters would ship July 7th, and yesterday I was notified it wouldn't ship until August 25th!!!! This is for a new home, and the customer has closed and is needing these heaters installed so they can get the money that was set in escrow. I will NEVER order anything from BBQGuys again. I can't believe they would tell me it would ship in 1-3 days after the order was placed on the 19th of June and now it won't ship until August 25th. And now I have been waiting for over 27 minutes for a customer representative to assist me. Still Waiting!!!

Grill purchased 11/2022 for right under $1K, placed under covered and enclosed outdoor kitchen area. Multiple items are completely rusted through, the company will not honor their warranty, which is why we decided to buy the grill. This grill performed no better than a cheap $199 grill you can buy in front of a home improvement store. Poor quality, poor customer service, illusory warranty they will not honor.

Product arrived ahead of schedule with a friendly and helpful delivery driver. Easy to assemble following the two page instructions, the end product is exactly what we wanted. Thank you!

I have to say that my experience as far as customer service goes is exactly the same with these guys. I really wanted to rate it a one star, but my experience wasn't awful and there is still hope directly with Primo. Suffices to say I ordered and paid for part, part failed within a short period of time. Since you cannot get them on the telephone (trust me, I waited), you are probably best through the chat. All I got was "well, it didn't get there damaged so you have to claim that with Primo", a link and polite dismissal (I was going to put two letters but AI would have caught it). So there IS no customer service. By the way, this was a $500 part so it isn't just chump change. They do not warrant what they sell and are not even accessible to you after the sale. The phone message actually says something to the effect of, "you can wait if you want, but we probably won't answer so contact us online". I THINK there was an actual person on the other end of the chat but I could be fooled. Certainly AI would have come up with more help and a better explanation...good luck and proceed with caution!

We bought a high end grill and rotisserie kit. The grill arrived with some damage which we sent photos of to the company and haven’t heard back yet on it. That was 3 days ago. The rotisserie kit finally arrived and was obviously used, missing parts and the box with the pole portion was empty. No response yet from BBQGuys. I’m sure if I was calling sales they would have already reached out to me. Definitely not what we expected when spending over 7k.