Bay Alarm MedicalReviews of bayalarmmedical.com

My mom passed away 2 1/2 months into her 6 month pre-paid contract with Bay Alarm. I contacted the company to inform them of this, find out what to do with the equipment, and inquire about a credit on the time remaining on the contract. The rep stated I needed to return the equipment by 1/26/16 to avoid being charged $200. She said to send a copy of the death certificate in order for the credit to be processed from the date of death. I called again the day I was disconnecting the equipment to clarify what needed to be returned. I again asked about the credit. This time the rep said the credit would be determined based on the condition of the returned equipment. I told her the previous rep had not mentioned that, but thought to myself it would be no problem because the equipment was in basically new condition. I returned the equipment (at my own expense because although they suggested shipping with tracking, they did not offer to send prepaid postage for the return of the equipment) along with the death certificate and a letter addressing the credit. I then received an email indicating the company had received the equipment and would let me know if there was money OWED. I called and spoke to another rep and she told me there would be no credit and to refer to the contract. I informed her that was not what I was told by two previous reps I had spoken to. She acknowledged there were notes in the computer addressing a credit, but indicated I had not been told I would be getting one. I told her that was incorrect and asked her to send me a copy of the contract. She said she could not unless I sent something stating I was the representative of my mom's account. I asked to speak with a supervisor and she said she was the supervisor. I asked for an address to send a formal complaint. She said I could write the billing department. I sent them the successor trustee paperwork; again asking for a copy of the contract. I received another email stating the contract was attached and I would not be receiving a credit. The contract was not attached and I had to ask AGAIN for a copy. They finally sent it. The contract does state there will be no credits. I am agreeable to following legitimate contracts. I have no problem with that. What I do have a problem with is being told dishonest/incorrect information over the phone by not one rep, but by two. Both informed me I would be able to get a credit on my mom's account. It appears to me, the company is mainly concerned about getting their equipment returned by whatever means possible. This includes providing false information over the phone. I recommend not using this company.

Initial tests working well, but bracelet got ripped off my wrist in a fall, and I wouldn't have been able to use it had I needed to. Initial order requested a bracelet, but they sent a pendant. Trip to postoffice to return pendant inconvenient.

I've had this service for a few months now, everyone I've talked to at Bay Alarm Customer Service and those I've talked to at the emergency call center have been very friendly and professional and were able to answer my questions. I had to push the alert button I wear around my neck once, I was impressed at the quick response of the operator who took my call for help. they took care of me, notified the proper people, stayed with me after they had help on the way. this was very impressive. I have told all my family and friends how Wonderfull this service was and would recommend Bay Alarm Medical to anyone who needs this type of safety cushion and know that they will be there if and when I require emergency help. I'm A Very Satisfied Customer.

I have been so happy with Bay Alarm Medical! Just 2 days after I programmed Mom's button, I got a call at work that she had fallen. I rushed home, and there she was on the floor! She wasn't near a phone, so it would have been several hours before I had gotton home from work... Their customer service has also been excellent! Every time I call with a question or concern, they are very helpful....and happy to help!!! The people in the call center are also very helpful and compasionate...always making sure everything is ok....even if she hits the button by accident. I researed many different systems, and chose this one. I am very glad I did!

So far I haven't had to call for an emergency. I do call to check the system periodically.

My mother has not had to use the Bay Alarm but there is peace of mind knowing that she has it, if necessary. I am only giving 2 starts because I do wish that there was an option to have the system put on hold or pause if necessary. My mother will be going to my sister's house for the winter and will always be with my sister. It is not necessary for her to have the alarm while she is there and my sister does not have a land line so we can't just move the monitor. I am having to cancel the entire system and then re-start with a fee. I may have to look at other company options because this costs too much. I have called a couple of times and have been told that I have no other options with Bay Alarm Medical. I cannot recommend because of the limited options.

My 82 year old mother usually has all sorts off trouble with any sort of technology. This system was very easy to set up and equally easy to use, as well as fairly priced. We are very happy with the security Bay Alarm provides.

The Co. Is fantastic. Customer service is amazing. The people that I have interacted with care about people and their attitudes were great I need to let you know something about you're equipment. There is a reset button on the back you need glasses to find and people with eye sight problems can't find. I saw another machine from another Co. with it on the front and it was bid enough to see. Just saying that would help greatly