Bay Alarm MedicalReviews of bayalarmmedical.com

Its hard for me to review this product at this time because we haven't had to actually use it. They systems always stays connected and the water proof wrist alarm is great, don't have to take it off and on all the time.

I have not had to use it yet. I am going to upgrade to a motion sensor pendant.

My father set off his alarm recently. Bay Medical immediately called all the contact numbers on his account after they were unable to speak to him. They left detailed messages on their plan of action. EMTs were sent immediately and were able to access the home exactly as we had instructed in our account information. It turns out my father's area had a power outage, and Bay Medical thinks the alarm was activated when his power returned. He was fine, and surprised when EMTs entered his home, but he was grateful that the system worked as advertised, even though he was embarrassed that EMTs had to come out for nothing. (I should mention that my father is hard of hearing, and he never heard the support operator trying to speak with him, even though the volume on the alert is quite loud - thus the EMT response). We say better safe than sorry! Everyone was very caring, and the response was quick. It certainly has raised our level of trust in the company. Thanks, Bay Medical!

We loved the service and support we received through the first year of our contract, and the response team in testing the equipment that first year after initial installation and even after the Renewal and into the second year. However, My mother who we purchased this for, passed away one month before the third renewal and we have received no end of grief with paperwork, etc. Even though this is simply declining to renew for the third year, they insisted upon letters (separate letters 1) for the home base and pendants, and 2) as second letter for the GPS mobile unit we also purchased), and return of ALL equipment (even though we paid for it all in the initial contract which only addresses return of the equipment for EARLY TERMINATION), and threats to bill our credit cards (I assume for the full year renewal) if we did not comply with all of these undocumented requirements before the automatic renewal date. It is not enough dealing with the passing of a loved one without then being threatened with charges for another full year AFTER they passed. After BAM Reply: ALL equipment was returned and received by BAM (9/27) and still we received threats to charge us for the full renewal. Following a voice mail from BAM (9/30) demanding that we send a letter or email to cancel the account, we sent an email the same day requesting the cancellation including the account number from our contract. We received yet another email demanding the use of a specific BAM letter form AND Death Certificates. My wife then had an upsetting and threatening phone conversation with BAM customer service. I returned the latter form with an email detailing the abuse we had suffered in this and advising BAM that we had notified our bank to BLOCK any BAM attempts to charge our credit cards. I called BAM customer service this morning (yes, they still had a problem locating the account even though I twice gave her the account number) ... when she finally acknowledged the address, name, etc., and confirmed that the account showed as "cancelled" and we should not receive any further billing. Still not happy, but at least now I feel like I can knock the dust of BAM from my feet ... but I will continue monitoring my credit cards ... and any subsequent actions to the State Attorney General if fees are charged against my account.

When testing once a month the operator is very prompt so I have no issues with the alarm system.

I haven't had to use my panic button, but it gives my children comfort to know I can get help quickly if needed.

I have not had an occasion to use the system yet, but I feel that there should have been more instructions and support on setting up and testing.

I am writing this on behalf of my sister who is the actual customer. She had a stroke 3 years ago and until that time, she was a very independent lady. She was very fortunate to still be able to bath and dress herself but her speech was severely affected due to the stroke. It naturally made her much more frail. Her home was sold and she finally came to live with me and my husband. As time went on, we were giving her excellent care but we could tell she felt she was so "useless". I love her so much but my husband told me I was waiting on her hand and foot and not allowing her to do anything for herself. After much thought and trepidation, I realized he was right and I discussed the options with her. She didn't need to be in a nursing home but I was so nervous about her living on her own. We found a beautiful and gated apartment and she was beyond excited. I looked online for a life-line system and chose Bay Medical. It has been such a blessing. One time she accidentally hit the button and they came right on and asked if she needed help. It scared her to death but we later laughed together and I told her, "Well, that's great cause at least we know it works". I go to her apartment at least once or twice a day but I feel so good knowing that if I'm not there someone can send help quickly if needed. Thanks---Phyllis Weeks