Richard N.
I have had just one alarm
I have had just one alarm. I accidentally depressed the switch while in my pocket. The response was prompt and professional.

Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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2,883 approved reviews, newest moderated first
Richard N.
I have had just one alarm. I accidentally depressed the switch while in my pocket. The response was prompt and professional.
Barbara O'Dell by Rebecca B.
I signed my mom up with Medical Alert before you. What a mistake. Your company is the best. I tell anyone making the decision to chose Bay Alert.
C. J.
The system does not have functionality to notify the emergency contact person on the account when it emits a warning message from the box to call. If a person is unconscious or unable to move how will that automated audio message do any good for getting help? I also think the system should run scans if phones are off the hook for a period of time and notify the emergency contact person listed on the account. The system only works if the phone is on the hook. Not a good system.
Response from Bay Alarm MedicalSep 15, 2017
Hi there - Our call boxes are not automated messages, they do in fact connect directly to our Certified United States based dispatch centers. You will hear "calling for help" once the button is pushed or a fall is detected (for Fall Detection Button). Then it will connect with a live dispatch operator who will ask if you need help. If there is no response they will take the proper protocol to ensure family/emergency personnel is contacted. If a person has concerns about falling and being knocked unconscious, typically seen in those who take medications that make them dizzy or suffer from strokes/seizures, our Fall Detection Button may be a better option. We do perform weekly tests on the system connection, but cannot test whether a button is working as we cannot push it ourselves. We advise all customers to test the system base unit as well as their button(s). If you have further questions or concerns, please do not hesitate to give us a call to better assist you and ensure you that our system works to help individual's during an emergency.
Camilla W.
Very trustworthy.
Carol S.
They have been most helpful and so courteous with all my dealings with them.
Rabbi Joseph K.
We are new customers but do not have anything negative to say. We do recommend and in fact after three months both we and our neighbors are supposed to receive a free month. thanks.
Elizabeth Z.
So far everything seems fine. Thank God we've never had to use it for an emergency but am very confident in the product.
Dan L.
Dad needed your service about a week after it was activated. Worked perfectly. Thank you. We have the fall detection and when he puts it down sometimes on the counter it goes off and your operators are always on asking him if he needs help. I don't know if the sensitivity can be adjusted but it's a little too sensitive. I thought no you're doing a great service for us.