Bay Alarm MedicalReviews of bayalarmmedical.com

No information booklet,guarantees or reference booklet included with the product.TC to company customer service was futile.

Pros: great customer service, polite US-based agents with good phone skills Cons: none that are thorny issues. My biggest complaint is reliance on paper forms to provide information on patient/customer medical conditions and emergency contacts. IMHO these should be online forms.

Had a little problem testing the device when we received it but overall seems to be a good product. Hope we never have to use it but it is helpful to know it is there.

we received the unit about a week ago and I unpacked it and followed instructions and got it plugged in and my wife pressed the button; it took less than a minute for someone to answer. We did not take the button outside to test it outside. Question: since the base operates on 12 volts; can the unit operate in the car and go on trips with us?

Fair price, good reviews compared to competition, US based, simple install, and seems to work. What more can a new customer hope for? My 85 y/o mother likes the system and keeps her alarm necklace on her neck 24/7. It definitely helps to have a US based system staffed by people for whom English is a first language. In the event of a possible question we greatly appreciate having a prompt answer from someone who understands us and seems to care about their clientele. I will definitely recommend your services to peers who may be in need of your services. Thanks!

Thankfully I've never had to use my emergency apparatus. However I hit the button by accident and one of their customer service People page me immediately through their voice monitor system. I was sitting in an Uber and I had no idea who is talking to me so of course I got a good laugh out of it. However the fact remains I hit the button and they instantly responded.

I can not comment on the monitoring device and service. Every time I t6ry and ask a few questions and intended to order, something always went sour just dealing with signing up. The adage "you get what you pay for, in this case holds true." I thought the basic Base Unit itself that I saw at a friend's house, seemed really cheap plastic. I think it istoo scary to go with a medical alert company where kjn took 15 mins just to get a real person to whom I could ask a question and then this woman did not know a very basic thing that she should have. I realize (or hope) the phones dealing with a crisis are faster than the customer service phones. But everything about the experience was so unpleasant, and so much misinformation that I totally would not trust them Oh, and just a small example but after 100s of these kind of mistakes, you lose trust, I was sent this review option, this survey "as a valued customer of Bay Alarm Medical" I am not and never was.

So far all is OK...I wear the necklace at home all the time .