Bay Alarm MedicalReviews of bayalarmmedical.com

Customer service was good when needed and the equipment worked well (for the 6 months we used it). The only downside on the equipment was the necklace our father used would trigger the alarm at times while changing his shirt. One annoyance was when we returned the product we did so under 30 days before the next billing, as a result they didn't credit us with the 2 weeks (approximately $15) of returning it early (they said we needed to return it at least 30 days before the next billing cycle in order to receive credit, or some BS). I thought this was a cheap move to nickle and dime the customer.

When I first looked into getting a medical pendant for my Mother who suffers from congestive heart failure, I read many reviews on the different companies out there. Bay Medical came up not as the top recommended company, but somewhere in the middle. I think what attracted me the most about their product was that the price was a little cheaper than other companies. Well, you get what you pay for! My initial interaction with this company was through their website. I ordered their equipment, it arrived in a little over a week's time. Missing from the box was what should have been an extra phone cord so you could piggy-back the dialing/speaker unit to your phone. Instead, the company provided a computer cable which was worthless for me -- and I suspect -- most other people's purposes. After a few days, I decided I did not want to be charged monthly. It would be easier to be charged quarterly. I sent the company an email, they told me to call them on a specific day to change my billing so that I would not end up getting pro-rated. On the specified day, I made my first phone call to the company and found out something rather alarming.... They don't answer the phone. During regular business hours, no matter whether you need technical support, have a billing question, or you want to make an inquiry on becoming a customer --- THERE IS NO LIVE CUSTOMER SUPPORT. Each and every time I called their customer hotline, I reached a recording telling me to leave a message. l would leave a message and end up having to play phone tag with the customer service agents. They call you back on their available time. I spent days trying to chase down an agent over the phone until I finally gave up and told them to cancel my account and arrange to return my equipment. At that point, they stopped emailing me back. They would not confirm my cancellation request. They became absolutely silent. I ended up having to contact my credit card company and have the charge removed and a block put on all future charges made to me by Bay Medical Alarm. Then I went to the BBB website and started reading one horror story after another about how uncaring this company is when tragedies do happen. I suggest anyone thinking of dealing with this company do a check on BBB ratings. Simply Google: "Bay Medical Alarm Complaints" or "Bay Medical Alarm Better Business Bureau". I am now in the process of returning their equipment, at my own expense.. They won't pay for the return. Do yourself a huge favor and spend a little more money with a more reputable company. Any company that runs a Medical Emergency Business by forcing you to communicate through voice messaging instead of a live agent does not deserve your consideration. UPDATE: Ended going with LifeFone. They are a bit more expensive but they offer live customer service and their equipment is far, far better than what Bay Alarm Medical offers.

The service is convenient and works well. I placed my base unit in a central room in my house and am able to communicate with Bay Alarm from anywhere in the house. The only reason I didn't give it 5 stars is because there doesn't seem to be any convenient online way to maintain the list of people to be notified in case of emergency. This would be nice as these people may change over time.

I bought this to satisfy my children who didn't want me living alone without some sort of fall protection. I find the wrist band a pain and I can't believe your supposed to wear it all the time. The fall detection GPS unit I found to be too sensitive. Wearing in my belt was okay, but putting it in the sheath set it off and generated several calls. I think I'm going to return it until such time as I think I need it.

Lucky we have not had to use the alert but the ease of ordering, receiving and setting up made us feel like using Bay was a good decision.

Excellent Service and quality products My mother is 80 years old and technologically challenged to put it mildly. She wears her alert necklace all the time and knows how to test it and what to do when she accidentally hits the button. I love the list they send to put her meds on where emergency personnel can access it as well as the thoroughness and the process the company goes through for contacts in an emergency situation. The price is right and I'm always able to get someone on the phone when we have questions or need help. Highly recommend Bay Alarm Medical.

Seems fine so far. Luckily we haven't had to actually see how it goes in an emergency.

Everything was ordered initially entirely online. Received unit quickly.set it up in less than 5 minutes.performed initial test with Bay Medical,all worked perfectly fine