Bay Alarm MedicalReviews of bayalarmmedical.com

They seem to be a really good company, although I did have a few hiccups when starting the service. I bought the device on Amazon and was quoted one price for monthly service, but then was charged a higher price when it was activated. A quick call to the billing department straightened that out. The thing they gave me the run around on was the 1 Free Month of service Amazon has posted on their website. The guy tried telling me it's a return guarantee for the first month of service if I decide to cancel. They need to say that in their Amazon Ad because I signed up thinking I was getting a free month of service up front. Had I known the truth, I would've gone with Medical Guardian who actually honors their advertising of 1 Free Month on Amazon. The last and most important thing is they failed to turn on the fall detection on my device. Luckily I was able to catch that mistake before something bad happened. They seem like a reputable company, but they've got some serious kinks to iron out when it comes to Amazon Sales and Activations.

If the person wearing the watch is hard if hearing, forget about this being an option. The speaker on the watch is so bad that even people with good hearing can barely make out the voice on the other end. Their watch will go off inexplicably but when tested by being dropped on the ground, it will not go off.

This company stinks. Look at my messages from yesterday to see what the problem was.

The representative was very kind and helpful.

When I call in, the phone staff is always able to assist. However, the Bay Alarm website is clumsy, and often displays error msgs that are impossible to understand

A bit confusing experience with tech support.

I have called Bay a few times on behalf of my mother who uses their medical alarm system. I’ve called to inquire about their wrist/lanyard devices and need to replace my mothers wrist style device. Each time I call, I get a different answer and different replacement cost. Once i was told that the old style wrist device is no longer supported or available for replacement. Yet when I called two days ago I was given the option to get a whole replacement of that style or just the button device or just the band… which is what we wanted in the first place! Get it together guys!!

Easy to contact and resolve