Bay Alarm MedicalReviews of bayalarmmedical.com

I tried to call the emergency line (365 24/7) but had to wait almost 8 minutes for someone to pick up. This was to verify that Dorothy was indeed OK.

Once I could reach them the service was good but they were not available during the weekend when my 85 old mom was having technical issues and the ambulance came 3 times not bc she needed them but the systems was not working due to a power outage. My mom left a few messages and no one returned her call on Monday morning. So a bit disappointing -technical issues happen on the weekends, users need to speak to people that can help them, you may want to rethink your service model. The person I reached on Monday was terrific just wish she was there on Saturday and Sunday.

The service rep did not rush me and made sure I understand

The company rep was knowledgeable and was able to solve the problem and answer all questionsl

Ever since we established a Bay Alarm Medical home system for my family member, we have been impressed with their responsive customer service and the regular communication we receive about subscription payments ahead and for monthly system test reminders. Today I had a phone call with Zach in customer service to discuss updating credit card information on our account, and his professionalism and informed management of my needs today were appreciated and also so on-target with our experience to date. We appreciate that we made an excellent choice with Bay Alarm Medical.

Brian was very helpful and helped us switch equipment to better suit needs.

Asa was very knowledgeable kind well spoken and professional. Resolved the situation within minutes without a long wait or any confusion. It was nice to be able to communicate effectively with her.

Excellent customer service, VERY committed