D W.
Good service for the elderly
Good service for the elderly. Excellent support staff.

Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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2,883 approved reviews, newest moderated first
D W.
Good service for the elderly. Excellent support staff.
Craig
My mom had the device for years and never had to use it (thankfully!). Now that she's moving to assisted living, it was time to cancel. Good luck! The cancel procedures require me to fax a document signed by my mom and then they'll review. I predict they'll be sure to delay until the next payment is due. So far this is the only service she has that has been hard to cancel.
Response from Bay Alarm MedicalJul 10, 2024
Hello Craig, I am so glad that we could be there for Mom when she needed it. I apologize that the process is more than you expected and want to help you through this. We understand more than most how difficult it can be to make these life changes for our subscribers. However if Mom was listed as her own account holder and can not reply to the cancel email we have developed a way to help families cancel. You have the option of returning her equipment and we will cancel based on the postmarked date or we can send you the cancellation email and you may reply with your name and attached POA. Please give me a call 877-522-9633 ext 1427 I will be glad to help close the account.
Barry C.
I greatly appreciate that Asa was so professional and courteous, taking a good deal of her time to resolve the new device delivery issues.
James
Customer service did an excellent job answering my questions!
JR
I appreciate that you did not discontinue service even though there was a payment mix-up and a payment was late. Thank you.
Garrick
I received all of the help I needed in a quick, friendly manner. The company has been great in helping my mom to maintain her independence.
Lee P.
Helpful in working out a billing issue and fixing some address info!
Janet B.
I had questions regarding which type of service would be available at my Mother’s residence, along with other general questions. These were all answered to my satisfaction in a friendly, respectful way. I have ordered a unit and look forward to its arrival.