Bay Alarm MedicalReviews of bayalarmmedical.com

My order was processed quickly, concisely, and correctly.

Short wait time, pleasant associate

The representative at Bay Alarm are always polite, friendly and caring. Anthony was all of those things when gently reminding me to test my equipment.

I’m not confident that the information I received from the CSR. If what she told me is accurate then I am doubting the reliability of the device we have purchased. For example, she told me if mom falls, she should remain still for at least 15 seconds so the device can tell it was a fall. I find it unreasonable to expect someone who has just fallen to “remain still”. The body is in protective mode and will do what instinct tells them to do. This is not the only, what I can only call ridiculous instructions she gave me. By the end of the discussion, I just wanted to hang up on the lady.

When leaving a voicemail it would be greatly appreciated if you would say who you are and why you're calling both my mother and myself only received a voicemail that stated " press one to accept Press Two For assistance" it left me not knowing what was going on or who was calling or what I needed assistance with if you as a company know that the batteries are low they should just be replaced

My mother's device needed a reset - the step counter had frozen. The customer service representative was very helpful and walked us through the process completely. He also helped make a change on her account that we had been planning to do. He was wonderful to work with. Hoping that she'll never need the service, but it gives us peace of mind to have it.

Shane was very helpful

Polite, knowledgeable agent was patient with my problem and frustration.