BaubleBarReviews of baublebar.com

Angela was great straightening g out my order. The problem was my error not baublebar’s

ordered a blue sodalite necklace. although I have not received it yet, I had forgotten to enter a discount code and via email Kara was kind enough to apply it retroactively. what a sweetheart. This is not normally their practice, but as it was a pre-order she was able to do it for me

Had a an issue with me knotted intial bracelet, contacted them through Facebook and they were very helpful, with a photo of my issue they are sending a replacement.

I ordered some jewelry as a gift for someone and unfortunately it did not arrive (lost or stolen i assume). I filled out a form and explained what had happened and received an email stating my claim had been approved and that I would receive a refund/replacement for the order. They then emailed me stating they could only give me a discount code for the amount I paid, despite the email I received stating I'd receive my refund. I don't plan on buying from them again and explained that the order was a gift I had needed by a specific date. This is extremely shady practice and I'd advise buyers to beware. I will update my review if the problem is solved

I had a problem with a bracelet. Messaged them and quickly got a solution. Thank you so much Andrea!!! You are amazing!

I'm new to BaubleBar. I love their products and I received my custom bracelet. But, last weekend, the small rope broke off (luckily, it landed in my handbag - I was doing retail therapy) and saw the bracelet hanging on my wrist (again, grateful I didn't lose it). I reached out to the Customer Service at BaubleBar to inquiry on how the small rope can be fasten to the bracelet...I received a timely response and it was mentioned that I can receive a replacement but the customer service representative, Tiffany, would understand if I wanted a refund. Sent my reply to Tiffany to say I don't want a refund and I would be happy to receive a new bracelet (I seriously LOVE my bracelet and would be heartbroken if I couldn't fix it). Tiffany has been great in communicating with me regarding the matter and I look forward to receiving the new one.

Kara with customer service was great! She was super helpful when I made an error with my order. She responded so quickly and efficiently!

I’m a repeat customer with BaubleBar; I love the accessories and wide variety of jewelry options! To date, I have been happy with all my purchases. However, I recently had issue with item purchased. Contacting support was seamless and response was helpful and QUICK! Brittney provided reply with options and tips as potential resolve. Very helpful…