BaubleBarReviews of baublebar.com

Order wouldn’t get here so customer service (renn) quickly fixed the issued and easily gave a refund

After a month long wait to receive my “custom” pendant, the workmanship was terrible. It looked like a home made copy of what was pictured in their website. When I contacted service, they offered me a 10% credit on an item I paid $158 for. It was a small sterling charm, smaller than a quarter! I specifically didn’t go to Etsy because I thought this would be better quality. Avoid them for anything custom. SHOP ETSY INSTEAD. BAUBLE BAR does NOT stand by their products!

I’ve ordered from Bauble Bar a number of times, usually gifts for my daughters. My primary criticism is that the website does not offer much in the way of descriptive details for the products. For example, earrings are never given sizes. And the photos can be deceptive when considering size. Also, not enough angles are included in the product photos, so again, the customer does not get a fully accurate look at things. I most recently ordered the 18k gold birthstone huggie earrings and was disappointed at how small they are but especially surprised to see that the gemstones don’t go all the way around the earring (no gemstones on the bottom of the hoop). Both “problems” could have been eliminated if better product details were provided. I likely would have ordered them anyway but at least I would have known exactly what I was getting for my purchase.

Wonderful Customer Service!! I emailed after placing an order because I wanted to add another item. Turns out CS cant alter an order after it’s been placed but Chani was SO incredibly sweet and helpful! She immediately refunded the shipping once I placed the additional order. The entire situation was addressed and resolved in under 15 mins. Outstanding!!!

I ordered a custom necklace from this company on 11/10- to this date (11/30) I have not received my order nor I have received any information on tracking info . Based on initial purchase the item was to be received within 5-7 business days . I have written to their customer help service 4 times and not even once I received an acknowledgement . I think they are very unreliable company and you should NoT trust purchasing anything from them

BaubleBar Great quality jewelry at great prices. Excellent customer service. They went above and beyond for me

Amelia was great! Ordered the wrong monogram sent an email and she responded immediately and fixed the issue. Great customer service.

Excellent customer service. Any inquiry I had was immediately responded to with satisfied results!!! Great company. Love their products!!!!