Batteries Plus BulbsReviews of batteriesplus.com

On Oct 22 I took my 4-year-old Samsung S7 to the Concord NH store for a battery replacement. The new battery ran down faster than the original. I returned on Nov 11 to complain and ask for a refund. I was told I was using too many apps & thus draining the phone more rapidly. This was not true because I was using the phone in exactly the same manner I had for the previous four years. l returned again on Nov 26 and asked for a refund- the battery was depleting even more rapidly. I was offered a 50% refund, which I declined, saying I wanted a full refund. I called the store twice today (Dec 5th). An associate said he could offer no refund (strange, a few weeks ago I was offered a 50% refund). I told him I was placing the credit card transaction in dispute. The manager (probably the franchise owner) called me back. I told him, that if I did not receive a refund I would place the issue in dispute with my credit card issuer. Still, no refund was offered so the dispute is now working its way through the process. It is unfortunate that they will not stand behind their work. Obviously everything they do does not turn out like this, but when something does not go well they should rectify the complaint. The two takeaways from this are: First: Always use a credit card. You are at least sure of a process that may resolve the problem. Second: If possible avoid doing business with small mom and pop outfits. Even though this appears to be a nationwide organization, it is a franchise. You are dealing with an individual franchisee, just another little mom and pop operation, not with a large corporation, like Sears, Lowe’s or Home Depot. Buyer beware!

Went to buy 3 1.2V NiCd "C" 2800 mAh batteries. Was told 2100 would work so I bought them but found out they were too small. Went back after the return policy was up and was told by some toothless gal that a metal extender would work. She put the extenders on the batteries and I took them home and put them in my solar lamp post. They still did not work. I spent $15.23 for nothing. I will never go back to store #623 in Springfield, PA again.

This is for the Arlington, Washington store: I needed a new battery for my vehicle, and I had gone in before for batteries for remotes and key fobs, so I thought, why not? A wonderful woman walked me through the process, and I was in and out in under an hour. Flash forward three months, and I came out to a dead battery. I have a charger, charged it up, and went on my way. I called them up and I was told that if it charged up that quickly, it was probably a light that was left on all night. I didn't think twice about it, but the next time I went to the mechanic, I asked him to check to make sure everything was fine. He said it was, but that the battery was severely underpowered for my rig, and suggested I get a new one. I told him that that I had only bought it three months ago, and he said it should keep me going, but wasn't my best bet. This weekend, we went south for Thanksgiving. Two hours into the drive, I pulled into McDonalds for the kids. I turned off the car for no more than a minute to drop them off, and the battery died again. At 5 am on Thanksgiving, it took hours for a tow truck to come charge it. The driver said he wouldn't advise charging, because the battery was on its last leg (after now five months). He could do it, but recommended buying a new one, which we did. Today, I called Batteries Plus and explained my situation. I spoke to someone who said she was going to get the owner. His IMMEDIATE response was that he "was frustrated with my call." He said he couldn't understand why I wouldn't just bring it in to one of their locations. When I explained that I had no vehicle to bring it in, nor did I think any would be open at 5 am on Thanksgiving, he had the nerve to say that it was poor planning on my part. I told him that I would bring the battery in and continue the discussion at the store to see what could be done. When I got there, I was met with "If you're going to have attitude with me, I'll call the cops and kick you out of my store. You'll be stuck with the battery. You're stuck with it anyway because I am not refunding anything." No greeting, no apology for the mess that their product created, just an attack. I explained that I never once asked for a refund, and I only approached him cordially, asking for a solution. He continued to throw attitude my way as if I was inconveniencing him. He belittled me and showed no concern for the lack of a viable product, or even for my family missing Thanksgiving. His employee stepped up and said that she would test the battery and give me a call later with some options. Even she recognized how horrible he was. I implore you, don't go here. I'll be honest, I want to negatively impact the business as a result of the horrible treatment that I have had. I will not sugar-coat my desire for retribution, but ask yourself, if even one person was treated that way, is that a business that you would want to spend your money?

Bought a Duracell battery for a Harley Davidson Sportster at the Batteries Plus Bulbs store in Lakeland, FL. My Harley repair shop had not yet opened in Lakeland, so I thought I would give them a try. Big mistake. The clerk selected the battery that I needed. I installed it. It worked for about 5 rides over the course of 5 months, but then would not start the bike. I took the battery back. They gave me a replacement. I installed it. It did not start the Sportster. By then, my Harley repair shop had opened, so I jumped my bike from my car, took it to my Harley repair shop. They checked everything, but battery would not start the bike. I bought a Harley replacement battery. It starts the bike. My Harley repair man says motorcycles need stronger, more durable batteries than the ones sold by Batteries Plus Bulbs. I returned the battery to Batteries Plus Bulbs. I told them the 2 batteries they had sold me would not start my bike. He said he would give me a replacement, but not a refund. I told him I didn't need a third battery that would not work. Bottom line, do not buy batteries from Batteries Plus Bulbs for a Harley, or probably any motorcycle. They will not work. Their warranty isn't worth the paper it's written on.

Went to replace my front broken screen IPhone 8 and they replaced it with defective one. Went the next day to let them know and they refused to change it. Horrible job they did and on top of that they wanted me pay for service again even tho it was not my fault. Called corporate and they said distric manager would call me and that never happened..... Next BBB review. Be aware before you go.

The team, especially Scott at the Manalapan Batteries and Bulbs store, went out of their way to assist me to resolve my issue. I had bought wheel chair batteries from an on line store (Apex Batteries) and after receiving the new batteries, I was still experiencing the same issue. Scott assisted me to test the old batteries, to prove they were defective and then the new ones received from Apex to determine that 1 of the new batteries provided by Apex was also defective. He then assisted me to provide the proof that Apex required before they would provide a refund. I will definitely be visiting this store again.

IN THE MARYLAND AREA NEVER I REPEAT NEVER SUPPORT ANY IF THESE FRANCHISES THERE ONE IN NEAR SIX FLAGS ALSO ONE OFF BOWIE ROAD. NEVER GO TO EITHER OF THESE STORES CUSTOMER SERVICE SUCKS AND THE CAR BATTERIES PROLLY COME FROM CRAZY RAYS. A WATCH BATTERY OR ANYTHING MAYBE A FLASH LIGHT BATTERY I DONT CARE ABOUT. The worst franchise ever it’s sad PLEASE CLOSED JUST LIKE KMART PLEASE

Worst customer service I've ever received, and utterly disappointing after years of being treated well at this same location (Richmond Road, Lexington, KY). Came in for batteries to a key fob. The package was thrown at me, the cashier was rude that I paid in cash and she had to make change, and my request for help to install the batteries was denied.