Batteries Plus BulbsReviews of batteriesplus.com

Warning: Batteries Plus caused over $2,000 in damage while replacing a battery in my vehicle. The employee shorted the battery causing a voltage surge which blew out several electrical circuits. They refused to stand behind their mistake, and I got stuck with the bill. Find a reputable business.

Quick & Friendly Service! One stop got all I needed. Changed my watch battery in less than 3 minutes!

My I-phone 6 screen and glass screen protector (Zagg) was cracked in several places after I'd dropped my phone on cement. Square Trade issued me a claim number and gave me an option to take it to a local authorized repair store to have the screen replaced. I went to Batteries Plus Bulbs and had the screen replaced. Within 48 hours, I realized my screen wasn't responding in the lower half. It would freeze up when texting, wouldn't lift up to access the control center and I couldn't hang up from calls by touching the red end call button. I called Square Trade and was told to do a reboot, and if that didn't fixe the problem, to take it back to Batteries Plus Bulbs, as their work was warranted. I returned a week later with my phone. My phone was "re-set" and given back to me at the counter. In front of the associate, I tried to access the green phone button, and it was clearly frozen. He took my phone back to the technician and returned with it 25 minutes later with a newly installed second screen. My original new screen protector, which I had put on the phone after the first screen replacement, had obviously been placed on the screen. It was obvious because it was clouded with dust particles and fingerprints all on the underside that adheres to the screen. I voiced my discontent and said this was not acceptable. The associate took it back to the technician again. The technician came out to speak with me and asked me what I expected him to do. I told him I expected to have the screen protector looking clear and free of dust and fingerprints, that it should be replaced. He insisted I was wrong because I didn't purchase the protector from his store. After loosing my battle, I walked out of the store and called Square Trade, only to be told that phone accessories aren't covered under the warranty, even though it was their authorized repair store who had damaged my screen protector in their second attempt to replace my cracked screen. The following day, I received a call from Batteries Plus Bulbs technician. He apologized and offered a replacement screen protector. I went to the store that day and he replaced my screen protector, free of charge and was apologetic. I appreciated his apologies and change of mind, but still feel this was an inadequate experience with a lot of friction just to get my cracked screen replaced through the Square Trade warranty. I would first rate Batteries Plus Bulbs 1-star: Bad--unacceptable experience, unreasonable and rude conduct; but I have given them a 2-star rating only because I did ultimately end up with a working screen and a replacement screen protector.