Bath & Body WorksReviews of bathandbodyworks.com

I’ve had a pleasant experience ordering online from their website. Although they missed out on some of the items at the time of pick-up, their customer service team was quick in addressing this and providing me a refund. They also, try to keep the customers happy and take your feedback seriously through promos and perks.

Love the products love the smell goods n leaving ur skin smooth n smelling great perfume spraymist that last most the day

Bath & Body Works has a very questionable satisfaction/return policy. My wife and daughters purchase candles and misc merchandise on a regular basis. They usually have no real issues. However, recently a batch of candles that they ordered arrived with defective candle wicks where the wicks burn out and will not stay lit 1/2 way thru the candles. Bath & Body Works is aware of this issue. Their store employees like to play judge and jury regarding exchanges and satisfaction policies. They refused to exchange bad candles for replacements after seeing proof that they are defective. Their policy is as follows: At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy. Be warned that Bath & Body Works employees will help you ONLY IF they feel like helping you.

I have successfully and happily ordered products from BBW for years -- especially candles. In November, 2022, I placed an order worth about $65 dollars and was pleased when it arrived within a week...until I opened it. Somehow, I had received a different customer's order in my box. Because my name was on the box, it showed as delivered, but the items and packing slip inside were for a customer in a different state. First, I reached out by email, but received a response saying that emailed was not monitored. Next, I tried the online chat bot and, eventually, and online agent. I was told they'd emailed me a return label. After a week, no label arrived, so I called. Ling story short, I spent over 90 minutes in conversation with the most rude and unhelpful customer service person who was clearly out if country and using and unreliable internet phone connection. After all that time, we were disconnected. I never got my order, and I still have a box of someone else's things that I do not want. I live more than two hours away from the nearest store, so trying to return things in person is a real hassle.

Shea butter really???? It STINKS. I smelled quite a few creams in your store and that hint of nasty Shea butter they all almost smell the same. You ruined it. Then you once again stop selling the BEST Hyaluronic cream. Done... I'm over it.

Very disappointed with the tiny purse size item that is supposed to be the birthday reward. The company should be EMBARASSED to downsize their gift (and a purchase is required to receive it...B.S.) You should be ASHAMED of yourselves, after customers spend plenty of money in your store ALL YEAR LONG.

The worst customer service I have ever received. I opened a jar of body scrub to find out that the texture of it was so weird, seemed yucky and spoiled. I only use their body scrub and in general I’ve been happy with it but this time. Went to Danbury Mall in CT for an exchange, but because I didn’t have the receipt they wouldn’t take it or would value it at the lowest price. The girls at the register were extremely rude. One of them said to me that there is nothing wrong with it just mix it and it will be fine. I said to her I never seen a texture like this. She used a hard object to mix the salt contained part of the scrub which was solidified into a very hard material at the bottom of the container with the top of it which looked like spit. I told them this is not practical at all that each time I need to use it I have to use a hard object to mix it. It is so easy with other scrubs I use from that brand. To be honest that scrub looked so disgusting. They didn’t do anything. Above all, I asked them if they can at least provide me a little bag to carry it around the mall, but she said we don’t give bags if you don’t buy anything. Really? What happened to the humanity? I felt so disrespected and I can see here that I’m not the only one to be unsatisfied and unfairly treated. Shame on them on how they treat the customers. Update: I called the headquarters of the brand and I was promised that they will address this incident and they also apologized to me.

TWICE I placed an online order to pick up at the store and TWICE they cancelled my order after only TWO DAYS! When I reached out to ask if they would re-instill my offer, they would not honor the pricing. They are over-priced anyway. DON'T BOTHER!