Bath & Body WorksReviews of bathandbodyworks.com

Ordered on 04/10/2023. Entered all the details of order etc on the telephone as asked. Came to know that the “Damaged package was returned to shipper by FEDEX on 04/26/2023”. Asked to talk to customer service agent. I had to provide name, address, order number, email address etc. again, inefficient but even that was OK. However customer service then asked me to confirm every item in the order. I asked why are making customers to go through hoops when package has been delivered back to you already? I was informed that she needs to confirm everything again. What a waste of time! I searched for the order from emails and read through every item as was insisted. Question is why do you ask details twice and then add some more? It in their own CRM system. Just irritating or not caring service! Looking at reviews by many others, service looks below par. I wrote this to ensure that they have great products however, customer service needs a review. Service is as good as the weakest link!

my lover loves its hand cream very much

While I like their products, the packaging of products when shipping leaves a lot to be desired. Several items always come broken because they don't use proper packing material if any. Then they canceled some of the items I ordered even though they are in stock. I was then forced to buy them again but didn't get the same sale price and I had to pay shipping. The agent could order for me but since I didn't have an account and just pay through PayPal he wouldn't do it.

Never order anything on line with them. I ordered an e-gift card that never been delivered after 1 week. The customer service couldn't do anything about it, so I needed to ask for a refund. But even after that, I needed to follow up closely to finally get a refund 1 week after my request. To summarize, 2 weeks lost and I thought that I would never see the money I spent for the e-gift card.

I’ve been purchasing from Bath And Body for years. My favorite scent is the Warm Vanilla Sugar but in the last few years the scent has been changed. I’m especially disappointed with the wallflowers. The warm vanilla sugar smells awful! The “formula” has been tweaked one too many times. I guess it’s time to find a new scent.

I have been purchasing Bath and Body products for years. I am very disappointed at the constant change of product lines. You have turned into a candal and a facial shop. What happened to the tubes of moisturizing body wash? In addition, You change product fragrances so often that you can't even fall in love with something as it will disappear as fast as it became available. I am extremely frustrated with Bath and Body ad thinking of drooping them. Give us back the regular product you one had....rose water and Ivy, lilac, aromatherapy scents. I hate candals and I am not interested in your shower or soap line any longer. Go back to the basics please.

Worst customer service! Received my order with one candle completely broken, glass eveywhere in the box, tried calling the customer service number where you only have one option, which is to give you the delivery confirmation number, and that’s it, no way to talk to anyone, the email address that is on their site for customer service sends an automated reply that this email is not being monitored, tried chatting, no answer… seriously!? Never buying anything from them ever again. Won’t encourage a company that treats their customers like this.

Idk why people have had any problems with this store. I like them now and for a while I always buy gifts for people here for years now.