Bath & Body WorksReviews of bathandbodyworks.com

I had an issue with an online order so I contacted BBW csr, the rep basically promised me something he couldn't honor and didn't even bother to put the notes in the system, so when I called back to get what he'd promised, I looked like a complete idiot trying to explain. I asked to speak to a supervisor Esther (the worst customer service experience in all of my years dealing with BBW) she said she couldn't honor what the csr promised and I asked her to forward the call to corporate. She then went on to say that my account was under review because I've been having too many issues and corporate would look into every single issue with a fine tooth comb and there are cameras.....wait, what? Cameras? I said are you accusing me of something? Completely accusatory and almost as if she tried to intimidate me into not reporting my issues. I told her that when I pay my hard earned money, I expect to get what I pay for EVERYTIME! and if there is an issue, I will report it EVERYTIME. I'm so disgusted and offended by her comments! I refuse to be treated like crap.

I went to the bath and body works in Turnersville NJ it wasn't a good experience when asking which items were included in sale my mother was basically told to read the signs and the manager was unaccommodating with the coupon we had in are email and didn't honor it. my first bad experience with bath and body works I will stick to the Plymouth meeting store. I only went there because my mother lives in NJ

As with others, I ordered well over 2 weeks ago and keep getting email messages that say it is coming. When you contact customer service to cancel, they are just as incompetent as their supposed shipping department. They have no excuse except incompetence. I can go to Wal Mart faster than these people ship products. It is just soap. But they are clueless. Save your time & $$$

Ordered 7 items on 6/8/23, received confirmation email that order had processed and estimated delivery would be 6/14-6/21 which is a considerable amount of time. On 6/14, received an email advising me that my order was being worked on so obviously the estimated delivery date of 6/14 they gave me was preposterous. Again, on 6/14 received an email advising that my order had shipped,however, when I looked closely only 3 of the items had been shipped via of all companies Pitney Bowes. What retail company uses Pitney Bowes. I went online with a customer care assistant to ascertain when I should expect delivery of the 3 items and the whereabouts of the other 4 items. It seems that Bath and Body Customer Care wants to see how much they can frustrate customers. Believe it or not, I was asked to enter my last name and shipping address, ok and THEN asked to enter the names of the products I ordered. I told her she should be able to retrieve the info from her system since I'd given her the order #. What sent me over the edge was when she then asked which items I had already received. My response was in caps, I have NOT received any of the items and that's why I'm chatting with you. Her final response was totally incoherent and displayed a lack of comprehension and I believe a language deficiency. I thanked her and ended the chat. I WILL NEVER ORDER FROM BATH AND BODY AGAIN - A NIGHTMARE.

I hate admit this, but I’m addicted!! Straight up!! I have a closet and bathroom FULL of this stuff!!! I have literally got to have every scent! At least the scents that I love! And if I REALLY love them, then I buy a few of them! My man tries to tell me that I have enough. What does he know?!?! 😂 I buy him stuff too!!! Lol The stuff smells sooooo good!!! The shimmer products are my fav!!! And then the mousse lotions! My little granddaughter loves when I do her hair and then spray the strawberry glitter onto her hair and then her arms. It’s really cute! The only thing I am not liking is how some of their new scents smell exactly like older ones! Who does that??? Yes shipping can take awhile. I might usually get them within a week. That’s not too bad! Besides VC, this is my go to store for Sprays, lotions, perfumes and body wash, I love everything about them!!

Do not order from them unless you want to wait 3 weeks for your order to ship. I placed my order a week ago. Email #1 confirmation of order Email #2 processing of order Email #3 estimated arrival time Email #4 estimated arrival time changed They clearly do not have my items in stock and are importing them from the US. Waiting 3 weeks for candles is ridiculous. I contacted them to cancel the order but of course they wouldn't.

Really bad company, tried to buy a gift card for my wife's birthday, they canceled my order for no reason, amature.

I have had great customer service from ordering online and a damaged issue that came in my box. I chatted with someone named Bryan and he was extremely helpful in resolving my issue. I would say that the company needs to work on shipment quality better in terms of packaging especially since they charge like $8 for shipping! But overall I'm happy with the product and it has always brought me nostalgia. I do wish they brought back some scents from the 90's! lol