Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Rory O.
I would give this store a zero if I could. My young daughter and I were out shopping and she asked if she could have a body wash and a face wash, £33 for the 2 is absolutely scandalous. You can buy better anywhere for a quarter of the price . Absolute rip off shop,
LISA U.
The sweet and creamy smell from Bath & Body Works, made it all great. The company is doing well, with the product being produced and rich.
ConnieS
Today in store I purchases 6 items with the buy 3 get 3 promo plus $10 off $30. However my receipt was a lot higher than it should have been. I understand that it’s the highest 3 items($18.95, $17.95 and $16.95). That comes to $53.85 plus tax is $58.01 with the $10 off coupon would be $48.01. However I was charged $66.91. I asked the girl several times how that even happens and she didn’t have an answer for me.
ROSEANN
Their new return policy stinks, got a candle as a gift that I can't use the scent because the smell without even burning it gave me a headache. I didn't have a receipt because it was a gift I told the salesperson 3 times it was a gift...I finally just left and ended up throwing it in the trash in front of their store.. Also their body creams are not as thick as they have been in the past but the price increased.
Marlenew
I ordered wallflowers twice in the last few months. Both times there was no paper/bubble wrap to hold the items in place in the box. There was only a piece of flat plastic in the bottom and top of the box. The first time I thought it was a mistake, but it happened again. The 15 wallflowers were placed in a 10.5 x 9.5 x 5 box with nothing to hold it. Again I had to call CS to replace damaged items and had to clean up the leakage on the other wallflowers. What is going on in the shipping department?
Gale C.
Ill never place an online order from Bath and body again. I ordered 12 items I got one he said they will come from multiple packages I tracked one it said was not even able to be found this is totally ridiculous I order them on the 12th and this is 25 September and I have yet to receive them. This is the second time that we’ve had trouble with them I’m just gonna put a stop payment at the bank
Donna C.
My order never arrived, My replacement order never arrived. They insist on using the always pathetic Lasership. Customers have complained about Lasership for years yet here we are. to make matters worse they sent me a text to review the orders that never arrived. I have asked for my money back three times. my order was supposed to be here on the 8th, it's the 22nd. As of today they say it will be 30 days before I get my refund. Do yourself a favor, shop elsewhere. Forget about it, Bath and Body Works is done
HELENE S.
I brought back two candles and they refused to take one back because it was more than half burned. I didn't have a problem with that one until it was half burned. Didn't matter, very rigid interpretation, no go. Then I was told that since I didn't have a receipt for the candle I'd only get $6.32 off the full price, in other words I'd have to pay for the rest of it, another one of their new policies. Online I was told that all I needed was to provide my email address and that I would get the rewards item I had coming for free at the store. That turned out not to be true. Their products are superior, but the way they run the company sucks!
