Bath & Body WorksReviews of bathandbodyworks.com

I have been a Bath & Body Works customer for 25 years but Candle Day 2023 was the last straw. I ordered 6 candles on 12/1 and received an e-mail stating that they had been shipped but I noted that the package remained "awaiting carrier pickup" indefinitely. Contacted company on 12/13 to be told that my order was lost and they could only send 2 of the 6 candles as the others were now out of stock. Went the online chat route and Sharon - bless her heart - disconnected me when I insisted that the company honor my order. Called the 1-800 number and arrived (I assume) in an Indian call center where the rep couldn't help fulfill my order but he did promise me a $30 e-gift card, 2 of the 6 original candles and a refund. I should probably have quit while I was ahead but I'm a glutton for punishment so I asked to speak to a supervisor who did check inventory in a local store near me but could only see two of the four out of stock candles in inventory, so I went with a refund on 4 candles and delivery on the two they did have. The supervisor - clearly trying to ingratiate himself with the cranky customer - then rescinded the $30 e-gift card! Facebook complaint went the same way. The company just does not seem to care about retaining its long term customers. 12/28/2023 Update: It took a Better Business Bureau complaint to elicit a satisfactory response from Bath & Body Works and in fairness to the company the $45 e-gift card that they provided was suffcient to retain my future custom. I have always liked this company. It's just a shame that some of its internal processes are not really up to snuff.

I have had the worst experience ever with BBW. I ordered 13 candles for candle day sale at $9.95. 1 week later I got an email that my order was updated and turns out of my 13 candles ordered only 3 will be arriving. I called the corporate office and they advised they could not see the reason my ordered was cancelled but could only apologize. I asked if they could send me a coupon to go nd get more candles for the same price since I very well would have had more success going to the store vs. ordering online. BBW led me to believe that being a member included an exclusive perk like ordering early but more than half my order will not be sent and no one can explain why. To add insult to injury the call disconnected twice while i was speaking to a rep. Thi place is horrible. I would think since the name is so big they would have better customer service and recovery methods for customers. This will be my last package ordered online and after my horrible experience with customer service department, I will not be patronizing this brand anymore. There are so many other local candle companies with better service who appreciate their customers. This brand has gotten so big they seem to no longer care about the people who fall through the cracks. Order# 00474206522987

I have bought Bath and body works products for many years but I will not be buying it anymore. They are just like all the other companies trying to make more money and give less of the product. they have watered down the sweet pea body mist so much it smells like alcohol and it fades away within minutes and you can't smell it anymore after about 30 minutes. I also bought the you're the one body mist and they have changed the formula and it smells different and it fades away minutes after you put it on. I used to wear their body mist and it would stay on almost all day but now it's fades away. They have lost a long time customer and my daughter is another long time customer that spends a lot of money with them but we are both done. Shame on you Bath and body works for charging as much money as you do for your products and watering it down and we get less quality products.

First Saturday in December, for the last how many every years, I have always stood in line to get candles. This year I had to work. However, I was able to order candles online the day before the sale. Great opportunity, right? Well, that’s what I thought until today (12/11) when I finally get an email stating that my items have been shipped and that was only after the sent an email 10 minutes before that they canceled half of my order. And now, if I want this candles, I have to go in the store and pay $24 for each candle instead of $9.95. The convenience was not worth it and was a total scam. Never again will this company get my money for candles.

I tried on line to but a 3 wick candle thats on sale for $16.95 with my $16.95 worth of rewards. It wouldnt let me. I called the Liberty store and was told I could not use my reward for the candle as it was on sale. Hmmm? What is the difference? Its still $16.95 any way you slice it. If I bought it outright its $16.95,so why in the world cant I use the $16.95 reward that I EARNED for the same candle? It doesnt make sense. It seems I have to pick a single item valued at $16.95 or less. I could get soap,but would lose half of my reward. Theres nothing I can get for $16.95 thats useful to me. I just wanted a nice Christmas candle. Ill find some sort of crap for $16.96 thats not on sale- if possible and then Ill NEVER spend another nickel in your stupid rule store. What a rip-off. Tis the season to screw people over.Merry Christmas

This was an awful experience, from customer service who speak hard to understand Englisg to the AWFUL shipping company who never shipped my order, saying there was weather delays when it rained here to them destroying my whole candle order. I'm still waiting on a replacement order but it has never came. I'm done with bath and body switching to yankee candle

I ordered Christmas on a great sale. It has been a month ago and not see any of my order. Here is my order Number #23118003730265. I called and they gave me this # 18003951001. No answer directed me to this website. I really hope to hear from you and make this right. Marsha Legg

I ordered 15 candles on Candle Day I only received 2/15 candles. I contacted customer service and they said I would receive a reshipment of what I was missing. When I checked my email the following day, I was only receiving 10/13 candles I was missing. I did not receive any information regarding a refund for my missing items. I had to call customer service. What an extremely crooked business. I am beyond livid. I'll get all of their candles from ebay moving forward. Disgusted.