Bath & Body WorksReviews of bathandbodyworks.com

Great products at bath and body works. I have sensitive skin so I cannot use all types of products but they offer some that work great for me. Their foaming soaps and colognes are always good

I placed an order Friday evening. Saturday morning I received their promo email for free shipping with products at the same pricing. I called customer care Monday and asked for the free shipping so I could instead get more product and was told no. Company policy. My order had not been processed when I got the email for free shipping yet company policy states they could not honor the promotion as order was in process. Order 0051303996266

About 5 years ago, I received products from this brand as a gift from a friend, before that I hadn't heard of this brand. It's an understatement to say that I was thrilled with the scent, texture, and quality of the products. I fell in love with this brand and have been regularly purchasing and trying out different scents and products since then, with their candles being my all-time favorite.

Quality is very poor not like before Even smell is bad

Terrible website! Works perfectly fine until checkout. And then it freezes. So the order can’t be placed. Thought it was just one time but nope, it happens every time. Tried it multiple times over the last few months. They lose business because I don’t end up stocking up as much and now only buy when I so happen to be by a store and they have the same good deals. I end up buying from other businesses with websites that actually function the way it’s supposed to, as I prefer shopping online. Such a disappointment and a waste of time filling up my basket.

I honestly wasn’t expecting much, I guess my only experience working this company is probably when I was much younger and lately I have felt like customer service in general has been pretty awful, across-the-board, even at the higher value and more expensive places, for example, high-end hotels, etc. with all that said Ordered a bunch of the wrong items and had to get them sorted out for my return. I also lost my receipt, all these things for my fault, but I went back-and-forth with them and they could not have been more patient and so eventually when I tracked it down they’re able to help me find the package and get it turned around and get the refund. I was pretty impressed and a bit surprised at the ease.

I will stop buying here, I purchase an order on line I called the store asking when was the latest es I can pick it up, she told me you you have till 12/16 so I went to get the items and they were returned because they were not picked it on time. I spoke with the manager and she said oh yes I spoke to you over the phone. Unfortunately the items are back in stock. I asked for my money because it didn’t show a refund on my account.. they told me it will take up to 7 days. Ok seven days past by then I call the 1-800 number and the guy who answer the call said that it will take up to 3 months form me to get my money. At that moment u got really upset of why they are taking so long. He didn’t even know what to tell me. We are in March 2nd. I called and now they are telling me that they need more proof in order to get my money. At this time I just told her you know what just keep the money and I hang up. And it’s not $10 or $40 But apparently they needed it more. Bath and body works was one of my favorite place to buy but now it’s one of the worst. I will never buy here again not even with a gift card. They like to steal from customers.

I checked on the status of a mail order refund which my tracking number shows was delivered back to Bath & Body Works 3 weeks ago. I reached out via chat and the representative had no idea what I was asking. They kept telling me that my order was delivered, they didn't know I was inquiring about my refund. That chat representative disconnected from me. Then I tried to call the 800 customer service number. That representative told me, they don't accept mail order returns and all returns have to be made in the store - which is not true. Their web site gives instructions on how to return via mail. I asked to be transferred to someone else and was disconnected AGAiN. I tried the chat feature one more time and AGAIN the representative kept telling me my order was delivered. I kept telling all of the Representatives I have the USPS tracking number that said my returns were delivered back to them with the date and time, yet no one could help me. I will never order from them again.