Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Melissa D.
Why do you not offer free shipping on orders over a certain amount? Everyone does. I stopped buying from bath and body works because it's an insult to charge for shipping when I spend at least $1000 a year. Disappointed
Sahar K.
Their site is horrific. Takes forever to add things and remove them from the cart. Site keeps jamming. Just now, they blocked me from accessing the site and message from cloudflare popped up saying that I have been banned. Their products are not worth the hassle of placing the order. I have been buying from them for years,but the last few years have been horrible.
Shezad
Ordered the items from online and delivery date has passed more than 1 week. Still no response. Please dont order from Online and worst customer service they dont have facility to track the order. Whats the use of online delivery systems when you cant track it.
Thea
I ordered items five days ago. They took money from my account but have yet to ship anything. When I try to get an answer, I'm only told, "Yay...your product is getting ready to ship." But then no shipment, no nothing. Can't even cancel the order because, "Yay...your product is getting ready to ship." BBW is a s#&t company now and I am never giving them another dime. And they don't even deserve one star. Garbage company...period! UPDATE: Literally 45 minutes after I emailed BBW corporate, I got an email saying, "Your order has shipped!" Unbelievable!
Unhappy C.
Why is it taking my order so long to prep and ship? My card was charged and no products have been released, just an order number. The delivery date is still a week away - until it’s changed.
Alexis B.
The strawberry pound cake is your best candle. 😊 The fragrance is ultimate! Better than any other candle I bought. ❤️❤️❤️❤️ You need to make all your candles as good as this one! Fragrance, fragrance, fragrance!!!
Marci
Bath and body work $30 on sale detergent and scent booster. I was so excited and then so disappointed. Downy and gain win. There was NO scent with bath and body works detergent! Don’t waste your money.
Bwana M.
Made an order from the app yesterday Morning and when I got my email conf of the order the pricing of 2 items was not what I expected. Customer service rep told me the only option was to cancel that order and she would reput the order in for me over the phone. So after 40min of being on the phone to get the second order correct she told me it would take 24hr then I would get a confirmation email on the cancelation for the first order. Today I still did not have a confirmation email so I called cust service again and was told the cancelation for the fist order never went through and the first order was already being filled so he couldn't cancel it. I have to wait for it to be delivered then find time to take it to the BBW store near me and turn it in so they can start processing a refund. This is a great inconvenience due to my lifestyle which is why I order online to begin with. And an even greater inconvenience because now I'm waiting weeks before getting my 127$ refund from first order. I am out over 200$ this weekend that I was not wanting to spend. The customer service rep apologized and is sending me a 20$ gift card. In all honesty I feel like a 20$ card for this great inconvenience that I would not have known about if I had not called back on today, is far too little of compensation seeing as how you could get maybe one regular sized item form BBW for 20$. Very unpleasant experience after being so excited for the annual summer sale.
