Bath & Body WorksReviews of bathandbodyworks.com

I love Bath and Body works, loving the different kinds of scents. But, what I have noticed is body creams never last long, yes unless you use it a lot but if you buy a lot and stock them, the longer it sits the smells becomes yuck and cream turns yellow. I wouldnt stock up on creams. Lotions, sprays and body washes no problem. Recent price changes has been a little too much.

I have always had a great experience at Bath & Body Works, and today’s experience was no exception! I went to the store in Surprise, AZ, and Michelle greeted me the moment I walked in. She was very personable & helpful!

I have been a customer for 30+ years and this was the worst experience I have had with any company. My product was damaged in transit, which is not my fault, and was then issued a refund without my request. I didn't even know it was damaged until I looked into the tracking information. To make it worse the associate told me it was delivered and asked if I checked with my neighbors. I had to tell her it was damaged and returned to sender. I was offered that the order can be placed again with some discount, but that the original price based on the sale when everything was ordered could not be honored. That is a terrible policy for such a large company. I am so upset that I don't think I will shop with Bath & Body Works again after all these years. I know you don't care because 1 customer makes no difference to your bottom line, but I will be certain to tell everyone I know about this and how terrible you now treat your customers. I have had a few items in a larger order damaged in transit (this is rare) and my issue was always resolved. Clearly something has changed and I don't think the way you treat your customers is worth my loyalty or money.

I had a very disappointing experience with Bath & Body Works that I feel others should be aware of. I received two gift cards through an employer wellness program and uploaded them into my Bath & Body Works app without any issues. After a recent app update, both gift cards completely disappeared from my account. When I went into the store to use them, they were gone. I contacted customer service expecting help, but was told there was nothing they could do without a receipt. Since these were reward gift cards, I never had a receipt to begin with. What’s even more frustrating is being told there’s no way to track gift cards that were uploaded into my account. Honestly, what is the point of having an app where customers have to sign in and can store payment methods, if there is no way to verify or track what’s been added? That defeats the entire purpose and leaves customers unprotected when something goes wrong. This situation shows a serious lack of accountability and customer support. I did everything right on my end, yet I’m left without the gift cards and no resolution. Very disappointing experience.

The company took money out of my bank account for my order which was fine… but then they put it back.. making me think they had to cancel my order for some reason, so I made another smaller order… but then they took the money out again… and repeated the process again with the second order causing a $5 overdrawn handling charge in my account. So here’s to say I won’t be ordering online anymore.. 🙄

I had my first terrible experience at Bath & Body Works on April 19th, and it came down entirely to how I was treated by one employee, Kelsey. I’m getting married in Cabo San Lucas and have been buying hand sanitizers in bulk for welcome bags. On a previous visit, staff had no issue with us grabbing sealed sleeves from the drawers, so I did the same this time. On this visit, an employee came over to me and asked if I needed help finding a specific scent and politely let me know that going through the drawers wasn’t allowed, which I completely understood (though it might help to have those drawers locked or clearly marked if that’s the policy). The only reason I'm putting 2 stars is because of this employee, and I'm so sorry I didn't get your name, but shoutout to you! After this interaction, my friend told me the cashier, Kelsey, looked pissed, and was the one who called the employee over with her walkie-talkie, and was "mad-dogging" us throughout the whole interaction. I was like, "Whatever, I get it, they have rules, and the employee was super nice about it, so no biggie." What I didn’t appreciate was Kelsey's attitude at checkout. From the moment I walked up, her tone was cold, condescending, and frankly unprofessional. This totally caught me off guard because I was being very nice and friendly and thought there was no issue. While ringing me up, she removed all of the sanitizers from their plastic sleeves. When I politely explained that I needed them kept in the packaging for travel, she sighed, argued that they “weren’t supposed to be in plastic,” and thankfully went to get another sleeve. While she was gone, she rolled her eyes and mocked me to a coworker behind my back, with my friend, who she thought was a regular customer, sitting in a front-row seat to witness the disrespect. That alone was unacceptable. She returned with a replacement sleeve (which she also managed to damage), continued speaking to me in a dismissive tone, and only then decided to make small talk about my wedding as if nothing had happened. I was calm and respectful the entire time, which makes this even more frustrating. If there are store policies, that’s fine, but there is absolutely no excuse for treating a paying customer with that level of disrespect. This experience felt less like customer service and more like being talked down to and mocked for no reason. I’ve always enjoyed shopping at Bath & Body Works, but this bully behavior has left a negative impression.

Been a Bath &Body customer for over a decade. I always purchase 3 wick candles never purchased 3 wick. With a reasonable sale price for them decided to purchase some just for my bathroom and burn my 3 wick in larger spaces. I now understand why these single wick were so cheap. I burn one and left out, goes back in couple hours later to checkout the scent, ??? What scent? Wasn’t none. I let it burn half was down and revisited my bathroom, same, no changes. I blew it out, tossed in trash and grabbed another scent, come on now exactly NO SCENT again…I was heated and reached out to customer care team, for the two I burned they replaced with two of the same scents, I’m sitting on about 4-5 more of these single wicks, did ask how do I know the rest are not the same issue? Rep stated they’ll be fine? How would she/he assume this? Lord behold days later opened another box, this was te most popular scent Teakwood Mahogany…Burned that darn candle down mid way just to smell not a darn thing..these candles were probably left back on the shelves deteriorated over the years and low priced them to get them out..never will purchase single wicks again, the overall quality has went to crap also. Buy At Your Own Risk

I wrote a review for a product directly on the bbw website Days later I received a email stating it was " Moderated " this is what it said... ""Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"" It was a unfavorable review, however it was honest. I wasn't vulgar or rude in anyway. The bottom line is that BBW has significantly cut quality. Bodysprays especially. They arwatered down and have no staying power. Bbw has had 6 years of downed sales and has come in under revenue protections several times. Even with the downed sales they still had a revenue of $1.6 billion ( approx )last year. To cut quality to gain more profit is ridiculous. To think they wouldn't lose longtime loyal customers shows they aren't thinking about the customers. They are making bad decisions over and over and when reviews reflect that they are deleting them. There are so many other choices for brands other than bbw... Brands that have better quality and better prices. Dont waste your hard earned money on bbw.