Bath & Body WorksReviews of bathandbodyworks.com

Incredible customer service!!!! I received my order today and one item was broken. The sweet lady from customer service fixed my order and it only took five minutes.

Okay, I never had any strong opinions about B&BW until today. I had a package stolen off my doorstep and contacted them to see what they suggested doing next. They offered to replace my package for free. The BEST customer service ever, seriously. I had a similar issue with Urban Outfitters once and they refused to help me and even blacklisted me from shopping online after arguing with them (the shipper stole that package, I had footage. And I live in Brooklyn so this is a common issue). So long story short, I will be buying from Bath & Body works for life.

I absolutely love bath and body works. The minute you walk into the store the associates are asking you if you need a bag and are you looking for something? The store always smells great. It a great friendly feeling that you just want to shop. My review is for the aromatherapy I just got a couple of the eucalyptus and spearmint and creams. Its the best. When you apply it your skin is soft and soothing the fragrance is a fresh scent very aromatic. I will definitely tell my family and friends about this product. Overall great experience.!!

If you plan to order anything from them online for the holidays forget it!! I placed an order on the 7th and it is now the 17th and tracking shows it came to my state and even my city a few days after I placed the order but now it’s going through NJ and Maryland?! Why on earth?? What a freaking joke! Never will I try to order online again.

Horrible customer service!! I was just on a live chat trying to find out why my order was missing an item while I was typing my question she just types call customer service and disconnects me! I had spoke earlier to customer service and he assured me it was corrected but when I checked my order several hours later it was still incorrect and I wanted her to help me find out how to fix it. Agent Savanna you should be fired! The worse company ever.

I'm SOOO happy to see I am not the only person who has had a terrible experience with the shipping. I ordered some products at the end of October. Still have noy received them. They've been in the same place since Nov. 4th. They are sending me a replacement, which the lady said would be here no longer than Tuesday. Well, guess what?!.. now it has changed to Friday....

Regarding the bath body works program you are only allowed to redeem in stores at certain zip codes very few like 90210 LA not all places in la though. Chicago and three other states the rest of us are being screwed. They haven't put the rewards card in every store so people think they're getting rewards and they're not they can't redeem them in the store. I am boycotting them because they should be treating us all the same not what area you live in I noticed they do it in very wealthy areas kind of strange huh. Hello pottery Barn bye-bye bath & body works you want to screw us we will go somewhere else. Make your rewards program Nationwide in every store period you were the last ones to open up in the mall you had ample time to get on those computers and do your work. I will post this on many many websites and you will get tons of calls for people wanting to know about the rewards. Bye-bye Felicia hello pottery Barn

Frequent shopper, had some issues with some orders, all of the sudden I became an issue for the company, even if I am a frequent customer and a positive reviewer. The suddenly blocked me from contacting them, how is a customer prevented from contacting the customer care department of a company he is a customer of is beyond comprehension and common sense, almost like gaslighting, literally the company is gaslighting me regarding this issue, it is a shame they take such directions with good customers, because I genuinely like their products, I guess not every company is a kind, or honest in their commercial ethics as most are becoming. Shame on you BBW, you ought to be better and do better, treat your customers with appreciation and respect, do not block them when they ask for help or have some issues. Shame on you!