Bath & Body WorksReviews of bathandbodyworks.com

I placed my order online on 11/1/2020. The tracking said it should arrive between 11/5 & 11/12. On 11/22 I called because I hadn't received my order. The person I spoke with asked me to call back after Friday - to give it just a little more time. As if 10 days wasn't enough. So I called back today (Saturday) and they are totally out of the items that I ordered - Why would you have someone wait and call back after black Friday? They told me the would substitute other fragrances. I don't want other fragrances. I ordered on 11/1 to make sure I would have what I needed in time for Christmas. Very disappointed in this company! They advised me I could continue to watch the site and if my scents came back in I could reorder.

I have to tell you that i was completely taken aback with the amount of savings that i got compared to that other place beyond my financial reach ...but for sure and i dont know how long it last but if you buy any 3 items you get 3 free ....i wearily went for it and my 3 items were over a hundred bucks ..and sure enough i left with double the merchandise at half the price .....thanks alot Bath & Body works ...you just made my Christmas during these awful pandemic times ..... A lot better ....i will return ...thank you

Worst customer service ever! And will charge you, give you shipping info, only to tell you 3+ weeks later when you call to see where your items are that it wasn’t shipped cause they didn’t have the item. Apparently they have no manager or no other representatives to speak to. Never again, lesson learned for the second time.

Ordered plug in fragrance and plugs and three-wick candles. The deal was buy three get three free. I ordered three of each and they cancelled the candles for no reason. I tried to call customer service and it basically said that their call volume is high and they can't take my call and disconnected the call. They just didn't want to sale $150 worth of candles for $75. It can't be an inventory issue because any company worth a darn can easily manage their inventory numbers with today's technology. As with almost every business in America (other than a couple that remain like Amazon and Apple) their customer service sucks! Well, my customer manners suck as well and I will be the rudest and most ruthless customer you will ever meet!

Went to bath and body on Biscayne Blvd at Adventura Mall. The cashier Jessica waited on me and at the same time was on her phone doing instagram stuff. I think that was so rude especially during Black Friday.

I have been using their products for years. Lately I have noticed that the wallflower scents are not as strong and the candles don't leave a lingering scent in my house when not lit like they used to. I guess they changed their scents. I also noticed my AC filters were black. Changed to soy wax melts and fixed that problem. Will no longer waste my money with this company anymore.

I guess I should’ve looked at the reviews before I ordered worst experience ever I still have not received my items even though I was told they were coming days ago I called the customer service line and sent them my phone number for them to call me back and never received a call back I’m now actually no longer in the city that my order is going to and I want my money back never order from them on mine and to be honest this makes me not want to do business with them at all

Waiting 3 weeks now for order. Tracking shows delivered to local USPS;local USPS says it has not shown up, and there are a lot of problems with Bath and Body Works and Victoria's Secret shipments. Local USPS says it fields at least 25 calls daily regarding the shipments from these 2 companies. My local USPS is Nixa, MO.