Bass Pro ShopsReviews of basspro.com

They don't respond to emails to their customer service address, not at all. That's my beef with them DIRECTLY. But they own Cabela's and I bought a gun from Cabela's. Cabela's sent it to the wrong FFL, far, far away from me. Once they had my $, Cabela's quit responding to emails asking them to make it right. I called them on the phone and they said somebody would get back to me but nobody ever did. That's on Cabela's but taking the problem to the parent company should at least get a polite response. I got nothing. After 2 weeks, I finally just reversed the CC charges. I will never do biz with Basspro or any company they own again.

They have the worst online shipping. They offer expedited 2 day shipping. Then it ends up taking 4-7 days.

Order return I purchased a Sig Sauer Romeo Zero red dot from Bass Pro Shops on February 15th, 2026 and it was delivered to me on February 19th, 2026. Unfortunately, the footprint of the red dot did not fit my pistol, and I contacted Bass Pro Shops regarding a return. It took three calls for a representative to respond back with return instructions until I called again on February 25th, 2026, and was told they would have to send me a Hazmat sticker for the tiny battery that sits in the red dot that may take 4 business days to receive. I was then told it would take approximately 5 weeks for the return to be processed. All that, and I have to pay return shipping out of pocket. I will never shop at Bass Pro Shops ever again and will be sure to tell my family and friends, too.

We and my family went into bass pro shop restaurant at rancho Cucamonga. Service was terrible. We made reservations for my son's B day. They even asked if we were celebrating anything. So when we arrived we reminded our server we have a Bday she said ok. Food was good, however our appetizers came after our meal arrived. SERIOUSLY. Then at end nothing, when I asked about Bday they said we don't do anything. THEN SAY THAT AT RESERVATIONS., or server could have. I'll take my money elsewhere in the future.

Customer service is absolutely ridiculous. They only ship via usps and FedEx the worlds worst shippers that have ever existed. I have spent a lot of money with Bass Pro some order 4 grand + and have never received my items on time. Most are 5-10 days late and customer service always just makes excuses and has even said that I needed to be patient on a order that was 9 days past the original delivery date. Bass Pro won't get another dime out of me.

I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!

Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund. Went back right away and talked this woman at customer service. She figured it out but was very disrespectful towards me. There isn't a reason for her to act nasty. Poor customer relations. Jan 17th 2026 3:00 pm

After ordering a rifle online and then getting canceled stating that it was no longer available, I had to order it again a month later. Went to pick on the 3rd day after ordering and was told to come back next day. Went back next day as told, staff was extremely rude and not friendly. They make it look like they are doing you a favor. Couldn't pay me enough to go back.