Bass Pro ShopsReviews of basspro.com

I order some ammo trough website and received package that was open and someone stole ONE BULLET (1) from one package, I am very very much surprised with this , I send them message on Facebook but they did not respond.

I had an outstanding visit to Bass Pro Shops in Atlantic City, and it was made truly special by the service I received from Chuck. As a veteran myself, it was a profound pleasure to be assisted by a fellow veteran. There is a level of mutual respect and understanding that you only find within the community, and Chuck’s competence and recognition meant a lot to me. He helped me find the perfect pair of binoculars with expert knowledge, and the personal connection we shared made the purchase even more meaningful. I want to express my sincere appreciation for the way Bass Pro Shops supports the veteran community. Seeing a company that provides veterans with a platform to build a career, grow, and strengthen their professional lives is inspiring. It makes me proud to support a business that genuinely treats those who served with such high regard. After my experience with Chuck, I spent some time exploring the store and ended up buying several extra items. The atmosphere is incredibly motivating, and knowing that my money goes to a company that values veterans makes me a customer for life. To the management: Chuck is a phenomenal asset to your team. Give that man the highest praise possible!

I bought a Kool Splash inflatable water slide from them. within a week of use the right sprinkler stopped working. I returned it and they only refunded me $62 of the $128 I paid for it for a restocking fee!

I called the Centerville, Ohio store today, 4/23/26 to check availability for a specific type of trolling motor for my boat. I talked with Kloe in customer service who seemed to be extremely busy at the time. After some back and forth with her checking with the fishing department and the internet with the SKU # ! provided, she took my phone # and said she'd call later with definite info. She did call some time later in the evening & said they had what I was looking for in stock, so I asked her to hold it for me. I drove an hour to the store and when I went in to check at the Customer Service desk, the item was sitting there on a cart waiting for my purchase. Excellent job and service. I thank the little lady for going above and beyond for my need. Thank you very much. Jack J.

Just witnessed a man with an intellectual disability being aggressively upsold on a $10 warranty for his $20 pup tent. He didn’t have a phone number for his warranty so they just asked him “for any phone number”. I was told by a manager this would be addressed, but it is what it is - had I not brought it to their attention this guy would have been charged an extra 50%, and he even agreed to round up his payment to the next dollar for charity. How about you just give him your crappy $20 tent so you can sleep at night? At least now he’ll be able to. Edit; I see this store is soliciting good reviews via a QR code given to customers who they have positive interactions with - I would like to commend the older guy in the power chair who chatted me up regarding smoker woods, he was cool. I’d like to condemn the other guy (younger) also in a power chair who was training a new employee in predatory sales practices. I would appreciate a reply to this review, I wasn’t given a QR code card to leave a kind review, and that’s a major red flag to me that they ask people to leave these, they aren’t unsolicited at the very least… I don’t think I’ll be coming back, they clearly aren’t trained in how to recognize someone who shouldn’t be predated on, let alone sell them a weapon etc. In the sales pitch, the man was told that the warranty “covers bullet holes” to his tent which is also absolutely incredible to infer to an unhoused person. Check your footage

I went to the store to buy a fishing reel..... and the guy in that department was great. BUT when I checked out, the cashier demanded that I give her my phone number in order to get a reciept for my purchase! DEMANDED! This was at the store in Spanish Fort AL When I declined, her and another employee got really ugly about it. SO I left without a reciept.... and will never EVER shop with this company again.

It was a horrible experience. I will never go back to bass pro shop. The works at the hunting section were super rude and not helpful at lot. The manager was even worse, He was extremely disrespectful.

Tevava Dupiessis (991404) was interested in helping me buy sandals and then I did. I believe that I would not have bought sandals without her assistance. On the way out, Inez was so friendly, she made me feel appreciated that I was at Bass in Spanish Fort, Alabama!