Bass Pro ShopsReviews of basspro.com

So I ordered Blackout Epic NT bow in black at 45-60# along with a few other things. I get a camo bow 70# left hand. No biggie call customer service they do exchange say they will overnite new bow. Two days later, not the next day which would be overnight ( I I also offered to pay for this service but they waived fee) I received bow. Once again wrong color wrong poundage and a left hand bow. Called them up AGAIN and once more they say it will be overnight and in my hands tomorrow. So now I have to wait for hazardous stickers from them to go to Fed ex and ship their screw up TWICE back. I can only hope and pray that someone can read the box and send right item. It’s not that hard says right on box what contents are. If the skew number is wrong you would think after second time to read contents. Cmon Bass Pro you can do better. Hope I’m holding a new bow tomorrow as promised , not holding my breath though you told me this last time as well. A frustrated customer!!!! Update new bow came in mail and guess what, yep yet another camo 70# left hand bow. This makes three I now have to return and still have not received bow I paid for. Utterly ridiculous!!!!!

Bass pro Canada. Prices have become exorbitant. Sales are fraudulent in my opinion. Yes all retailers do it but Bass pro is the winner

I was a Cabelas customer and club member before Bass pro shop bought it out. I continued with bass pro for years afterwards. The decline of service, online shopping, club point usage, and products is not Cabelas standard. It took 9 months to recover points earned from a club card never reieved. They kept telling me without the entire card number there was nothing they cold do. I finally talked with a willing supervisor who took the time to work the issue. The gift card replacement however took 5 & a half months to receive. I did not renew my club membership & will not do so. The points were not made readily made available online shopping. Somehow they would not show up on purchase. Most likely due to my technology challenged abilities. The products I purchased from Cabelas most big & tall clothing were deleted. I purchased a large portion of my informal shirts from them. The products Bass pro offered were not comparable (cheap junk) or size limited. I an not exactly a cookie. 6 foot 4 inches tall 270 pounds. Very limited most expensive lines offered in big&tall.Dramaticallydisappointing change from what was a prmere fishing & hunting store. Living in New Mexico makes online shopping a necessity due to limited stocks provided in fishing equipment. Navigation of Bass pro has proved frustrating. In closing the use of other resources available and navigable have become my go to. So long Cabelas certainly wish it did not have to end so miserably. Bass Pro do better.

Order return I purchased a Sig Sauer Romeo Zero red dot from Bass Pro Shops on February 15th, 2026 and it was delivered to me on February 19th, 2026. Unfortunately, the footprint of the red dot did not fit my pistol, and I contacted Bass Pro Shops regarding a return. It took three calls for a representative to respond back with return instructions until I called again on February 25th, 2026, and was told they would have to send me a Hazmat sticker for the tiny battery that sits in the red dot that may take 4 business days to receive. I was then told it would take approximately 5 weeks for the return to be processed. All that, and I have to pay return shipping out of pocket. I will never shop at Bass Pro Shops ever again and will be sure to tell my family and friends, too.

Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund. Went back right away and talked this woman at customer service. She figured it out but was very disrespectful towards me. There isn't a reason for her to act nasty. Poor customer relations. Jan 17th 2026 3:00 pm

Searching for products is like playing darts. Problem is very rarely can you hit the bullseye. They ventured away from being a Goto store to find what you need and they sell the same thing everyone else sells. I had better luck with gander mountain on finding the real outdoors gear. Bass pro has turned boojey and apparel heavy. Can’t walk through the store without someone stepping directly in front of you stopping you trying to get you to get a CC or time share. Quality gear is slim pickings. If you do find something useful there may only be 1 on the shelf. Always new highers who don’t know the actually policies on returns, ordering, or price matching. Very frustrating. Very over priced and when you ask to price match competitive stores so you can use your points it takes an act of congress and 3 associates later for approval even tho it says directly on there approved price match retailers list. Bad that customers know an associates job better than they do. No longer can you find pros in the departments who actually use the gear or actually outdoorsmen. Targeted audience seems to be what style is trending

I recently bought a used pistol from Bass Pro Shop in Garland. The initial employee I dealt with was awesome. A shout-out to Alex in the firearm section. The trouble began when I attempted to purchase the pistol. I handed over my CCL, and the man took it and required me to verbally state what was on the license...twice in a row when he had my legal ID in his possession. I filled out the transfer form and left off my SS number, as it is not required. He then brought up my SS number from somewhere ( I didn't provide it) and required me to confirm it was my SS number, and he did this twice. Why was my SS number shown to me printed out, and me to confirm it when it was not a legal requirement? I feel like y'all just make up your own rules. I bought the pistol on 10/22/2025. In closing, I felt the whole transaction was unpleasant and unlike any firearm purchase I had made before. Is my experience normal, or was I given "special treatment"?

free 2 day shipping advertised but it took four days to process my order