Bass Pro ShopsReviews of basspro.com

1★ – Very frustrating experience with online order & customer service I had a really disappointing experience with Bass Pro Shops Canada (basspro.ca) trying to purchase a Mercury 9.9 outboard that was listed on sale. The website clearly showed the motor as available and allowed me to go through the full checkout process, including entering all my information and selecting ship-to-store. After that, everything fell apart. I was told conflicting information from multiple sources, and no one seemed to take ownership of the issue. The store told me to contact customer support. Customer support told me to speak with the Abbotsford store manager. I was also told I would receive a callback from the store—which never happened. I just kept getting the runaround with no resolution. In the end, they would not honour the sale price, even though the listing error was clearly on their website. That’s extremely frustrating as a customer who acted in good faith. Because of all the delays and confusion, it also ended up impacting a fishing trip my son and I had planned. If I had known this would happen, I could have gone to another store from the beginning and avoided the whole situation. To make matters worse, communication just stopped altogether—my emails eventually went unanswered, and the item was removed from the website shortly after. From my perspective, that only added to the frustration and lack of transparency. On top of that, email responses felt generic and impersonal, like they were generated by AI, which didn’t help address the actual issue or provide any real support. Overall, this experience left me feeling like they don’t stand behind their advertised pricing or value their customers’ time. I expected better from a major outdoor retailer. Very disappointed.

Ordered a pizza oven. It arrived late & it was obviously either returned damaged not in its original box, or was damaged extensively in the warehouse. The box looked like it was taped up via a kindergarten class. The oven was dented up an lot, inside & out. There was no knob, no manual, the lid wouldn’t shut properly, & the gas line wasn’t aligned properly. UC we had used it, it would have blown us up. And because of no knob, no manual, & the way it was packaged, this was not done via shipping. It was done at Bass Pro Shop & shipped this way. Absolutely the worse ordering experience I’ve ever experienced.

I was looking to replace a reel. Julian was my sales representative. I told him what I wanted. He asked me a lot of questions. He showed me many models despite the fact that stock was low. Finally I saw a model I liked. It was a bit more then I wanted to spend but I got what I wanted. Thank you Julian.

I had a very frustrating experience trying to pick up a firearm order at Bass Pro Shops. I recently moved, and my driver’s license still shows my old address. I brought my valid government-issued photo ID along with my current vehicle registration showing my updated physical address. Bass Pro’s own pickup instructions say that if the address on your photo ID does not match your current residential address, you may be required to provide a second form of government-issued documentation with your current physical address, such as a vehicle registration, voter ID card, concealed carry permit, hunting license, etc. That is exactly what I brought. My driver’s license was my photo ID, and my vehicle registration was the supplemental proof of current address. However, the employee/manager still turned me away and acted like I was trying to use the registration as a photo ID, which was not the case. To make it even more frustrating, I contacted several other local firearm shops afterward, and they all said that a valid driver’s license plus current vehicle registration is acceptable for this situation. So it appears this was either a misunderstanding by the store or an overly restrictive store decision that was not clearly explained. I understand firearm sales require strict compliance, and I respect that. But customers should not be turned away when they bring the exact type of documentation Bass Pro’s own instructions say may be used. The process was confusing, poorly handled, and wasted my time. Very disappointing experience.

Always have great stuff

Visited recently. The store felt stale and unwelcoming. Employees didn't seem engaged or happy to be there. I also tried reaching out to the business about an issue and got no response for two weeks – had to call myself to get anywhere. Disappointing all around.

Horrible customer care- after numerous years of having a credit card with this company with excellent credit rating they cancel my card for none use for 22 months. I lose my points - everything. Don’t trust this company.

Ordered a 2300.00 deer stand still waiting to get my order 15 days late and their customer service is the worse customer service ever don’t waste your money go somewhere that appreciates their customers and by all means stay away from muddy deer blinds they use 3 rate shippers like ABF who will drop it off to a fly by night service that can’t seem to get a delivery done