BaselaneReviews of baselane.com

Update: Once threat of legal action was submitted, and a few levels of management later they were able to resolve the issue. I am filing criminal charges for theft and suing for violating their client contract. They are unable to provide the funds collected on my behalf to me via ACH, check or cash. Incompetent at best, a Ponzi scheme at worst. Do not use.

excellent service from her so sweet

Lama was quick to respond and answered all of my questions!

I wanted to leave a message to acknowledge Hala in Baselane Support. Hala was not just exceptional due to her outstanding knowledge of the product, but also very effective due to her deep understanding of the business processes enabled by the product. She was extremely helpful in answering my questions which were rather complicated. I was on the fence about using Baselane prior to this call, and if I do end up signing for Baselane, the credit should go to Hala. Congratulations to Baselane for hiring and training talented associates such as Hala!

I just recently signed up for Baselane and the support so far has been exceptional! Very quick turnaround times for any questions I have had an they always have a solution! It may be the best support I've ever received! So far the features of the program seem to match what I need to simplify things for me!

I needed to renew my rental payment through Baselane and update information on it. I had no idea how to do this and asked Baselane for help. I was contacted by a wonderful employee named Mona who answered all my questions and helped me get everything set up correctly. Mona was very kind, gracious and professional and I am so grateful for her help! Baselane has a superb employee in Mona and I hope my comments will be made available to her supervisor/manager as she deserves public recognition for her wonderful help. Thanks.

As a landlord, I got off to a poor start with this company. Funds were stuck for 2 weeks. They did eventually resolve it to my satisfaction.

Terrible customer service overall. Empty promises and inaccurate information. Simple transaction of transferring money to the new account will take 6 business days, not the 2-3 days as advertised. Customer service is dismal. It took forever to get responses over chat and the associate refused to send me to a manager or supervisor. I confirmed that Baselane has my money as of yesterday, but is not giving me access to my own money until sometime next week. They clearly couldn't care less. I can only assume 6 days for any basic business transactions would cripple a new business so now I have to wait weeks to get my money back so I can close this account and get an account at a REAL bank. Avoid this company at all costs. Update: Now that is took a week for my transfer, I tried to deposit by check only to find out that they limit deposits to $5000 per day. So if you have any money to move into your account they purposefully make it near impossible. Im sure they will blame something else again. Dismal "bank". What a joke.