Bank of the WestReviews of bankofthewest.com

The banks website does not work properly. Customer service transfers and puts you on hold for 2 hours. They will charge you multiple penalties for their mistakes.

I'm about 12 months in, and have finally come to my senses after I checked my balance at one of those small shady ATM's inside Walgreens. At first glance, it was branded as a BOTW machine, so I thought it was legit. A few days later, I notice $3 service fee, which they explained was because I used a non-BOTW ATM. I went back to Walgreens to make sure my eyes hadn't deceived me. It was still branded as 'Bank of the West', but the small print said it was operated by 'All Point'. This might all sound like small potatoes, but that $3 service fee took me overdrawn - at which point they added a $36 overdraft fee. Scammers, pure & simple. Oh, and don't believe the 'ethical' or 'environmental' hype. They have branches around 12 miles apart, meaning its a 20+mile round trip to sort out the mess their Customer Support creates. Gonna have to plant a lotta trees to offset that carbon footprint.

If I could put zero stars which is not an option, I would! My story is like countless others I have reviewed on here. May 10th I found a buyer for my RV and needed to pay off my loan balance with them. My Bank wired them the money and on May 16th I got a letter from the California Branch stating that the lien was satisfied, however when I took that paperwork to DMV so I would not be paying more personal property tax for my state, they said they would need the lien release on a specific form for my State. Seemed simple? Nope. I called a few weeks ago giving them the fax number of the DMV here and they said 24-48hrs. After that time I check and nothing yet? So called them back again last week, they said they were backlogged and now it takes 2-5 days. After that I check again and nothing yet? So I called this week and by the way all these calls took way to much time on hold, anyways I was told by another rep that they would prioritize it - that did not happen. Then I called back yesterday and again got the 'run around' so asked for a supervisor and explained it to him, he was very rude but I can't reveal His name here, anyways today I got call back from a different person saying I would need to send them a copy of my Title, as they seemed to have 'incomplete' paperwork? As you can see there is a pattern here and I am still awaiting that lien release, Tried to find a complaint line for Bank of the West and could find 'none'. I guess they do not have enough staff to monitor all the complaints coming in. I would not recommend them to my worst enemy, nor my friends, and ofcourse I will never do business with them again. I haven't tried the local media yet, but that is still a possibility as is writing my local representative. I hope you have read this before doing business with them. Sincerely

I wish I could give them -5 stars. Worst loan experience EVER!!! 3 months since the loan closed and I still do not have plates or registration for the trailer I bought which means I cannot use it!! Making payments on something that is just sitting in your driveway you cant use is painful to say the least. If they actually do pick up the phone, they have no answers, just tell me "you should be getting it soon" Stay away form this bank!!!!!!!

Their 800 4882265 is worthless roundabout fake service..haven't been able to access a closed cc account for a year...all rude and a terrible company very sorry ever did business..ie the usual B's liar service..AVOID AT ALL COST

I am extremely upset. I opened an online account and had to go into the bank to get my account number. I had to drive all over town because even though it says the lobby is open online I got to the smoky hill branch and the door is locked with a hand written sign sorry we do not have our lobby open. I then had to deposit 2k in the drive through I was in for almost an hour! I have never had an experience like this. I went to the Aurora branch to get my account number and deposit my paycheck. They didn't disclose that they will hold all the funds from my check until 3/24/22 this is on 3/11/22. I have no money and no funds. I will not be able to pay my rent or get gas or food thanks to your teller not informing me of this. This bank clearly does not care about people. I have nothing and my paycheck is from Chase bank. They will certainly receive the funds within 2 days because I called Chase. They are holding my money for interest. This is disgusting and I will be changing banks when I can actually get my money. Who out there can go 14 days without their paycheck!! This is the most horrible bank I have ever had to deal with. I will tell everyone who will listen to me about it. I have a business and work with other small businesses! I will tell everyone!

This bank is a rip off. STAY AWAY!!!!!!!!!!!!!!!!!!

I received a promotion in the mail to open a new checking and savings account (bonus of $500 with a $25000 deposit into the checking account and $100 bonus with a $10000 deposit in the savings account). I opened accounts online on 6/28/2021 and initiated my deposits via ACH from my Citibank during the account application. The terms and conditions mention that the deposits must be received by the end of the month in which the account was opened, which is impossible for an ACH transfer to complete in a couple of days for accounts which are opened near the end of the month. I inquired of customer service rep regarding this issue, and they mentioned that if an account is opened near the end of the month, you have until the 7th of the following month to deposit the funds. Due to the large amount of $35000, Citibank put a temporary hold on the transfer to ensure there was no fraudulent activity occurring. As a result, my $35000 did not reach my Bank Of The West accounts until July 8th (ONE day later). I inquired again if I would still be eligible for the bonus and they told me the Research team would not review the accounts until 1/31/2022. Ultimately, I was declined the bonus due to the funds reaching my account 1 day ‘late’ as a result of my Citibank ensuring that the large funds transfer was legitimate. Bank Of The West DOES NOT care about their customers, nor new customers, I find this instance to be almost a bait & switch tactic essentially holding customer’s funds as long as possible essentially giving the bank an interest-free loan for 6+ months as all accounts are not even reviewed until 1/31/2022. I am appalled by the lack of care & value for its customers that Bank Of The West has and I think I will be closing my accounts soon. I even had my local branch manager (who was very nice) advocate to the corporate office on my behalf, but they are unwilling to do anything. I was considering doing other business with them too because they seemed to have good loan rates etc. BUT I’D ADVISE YOU TO STAY AWAY AT ALL COSTS! I WOULD NOT RECOMMEND DOING ANY BUSINESS WITH BANK OF THE SHADY WEST. Unbelievable…Holding my money for 8 months interest free and not honoring their promtion...what a crooked bank. STAY AWAY – so many better banks out there…this is the WORST bank and WORST CUSTOMER SERVICE I’ve experienced from any bank in my life!