Bank of the WestReviews of bankofthewest.com

If I could give this a ZERO, I would!!! DO NOT USE THIS BANK EVER!!! I have been trying to get a title for a trailer that has been paid off for over 2 years and counting. They do not know how to properly process an electronic title release. They said they would escalate and send me the proper documents and then they sent me a release that was not notorized and it was signed in the wrong place. I am back to square one and still don't have a title.

My business has been signed up with them for over year and still haven't got approved for any services or products! Last time I spoke to them over the phone I was hung up because I was describing that I'm a black man in America and they didn't want to hear it, so they hung up me. What am I supposed to Think after that?

If I were able I would give this so called bank a negative - 5, I purchased an RV - Feb 2021, and went with Bank of the West to finance the remaining balance. The unit was current on the registration though January 2022, I called my state DMV at the beginning of December to confirm when I should be receiving the renewal. That is when I learned that the RV title had never been transferred into my name. I have called Bank of the West numerous of times and get the same run around. That someone would give me a call back with in 48 hours. Then I was informed that I needed an inspection that was within 90 days, that my state required it, then I lost it! I informed them, that was incorrect - the unit was current, all I needed was the title to be transferred therefore an inspection is NOT needed. I am tired of their BS, as of today 1/31/22 my registration (actually the previous owners) that I paid Bank of the West to have transferred has expired. I have paid my loan respectively via EFT transaction and yet I cannot even get it inspected, little lone get it registered not to mention the fact I have paid out $2700.00 on insurance to learn I would have been at a 100% loss as the insurance company would not be liable to pay any claims. I am going to file a bond with my state and I will legally get my RV in my name and then look forward to filing against Bank of the West!!! The call center is just that, but when they hung up on me today, that was the last straw! I am done with those rude - hateful - disrespectful & mislead people! Tonya Crow

This Bank has to close and go away from the marketplace! If you hold a checking account with a debit card, you will experience monthly troubles, from false charges to unexplained fees and a constant and unnecessary "blocking" of your card access for "security reasons"... However, unlike any other bank service, you will not be able to reach a representative to unlock in a timely manner; the hold time to reach anyone on the phone is on average over one hour!! Imagine, you stand in line, card is rejected and now you have to wait 60 minutes to get someone on the phone to help...! When you are passionate enough to wait, you will be confronted with incompetent individuals, a beyond rude customer service experience! I have been yelled at, had crying reps or people trying to tell me "there is nothing wrong with your account" and ten minutes later "discover" there was a security lock on my card while rambling on about my protection! This institution (I can't call it bank), is unavailable in most areas, a mismanaged mess, difficult to access, not up to par with a basic app to assist in a timely manner, employed with a bundle of individuals that should never have access to your personal information. Go inside the Wilsher (Beverly Hills) branch (next to CitiBank) and you will be guaranteed to feel a sense of dark, spooky, misery and maybe receive a greeting from employees that look unprofessional and unhappy! I appreciate B of the W claiming to be environmentally active, or brag about having a female CEO, and lean on to be for 135 years there "for their clients" - in 2022, this bank has lost touch with a fast-moving world, cannot provide enough resources, teller access, phone service, or provide any benefits like most money institutions with much lesser history have. Bank of the West is a relic from a time past. Stay away, go somewhere else! You will only experience irksome behavior on a bi-weekly basis... Look at all the other reviews! They are on target! Every bank-review-site lists Bank of the Worst amongst their worst experience! I can only agree!

Impossible to get customer service on the phone. Have been waiting over 1 hr 20 minutes and no one has picked up yet. Never had service this bad before.

a great tea wtih a great attitude patience and care been there awhile great rates and no extra fees and many features thanks cheryl and staff g gold all there workers are great

I've been with the bank 3 days and Bank of the West is beyond faqing horrible in all ways imaginable from the customer service phone wait time and pathetic unintelligent idio.ts that work for and represent the bank, The Worst ever for sure.

Incredibly dishonest. One star feels like a sligjt to the entirety of the human race as Bank of the West deserves zero stars. Avoid them at all costs, but pay close attention so that when their name changes or they "reorganize" you can avoid them too