Bank of the WestReviews of bankofthewest.com

Unfortunately, I had a deal with this bank like everyone else. Personnel knows nothing about customer focus and service...

I get a debit card replacement and email for the PIN number. I'm told it will be delivered in 5 to 10 days. 2 weeks have passed and no PIN number. I call and informed it was never sent. Rep on the phone stated they would RUSH it and send me the tracking number then. 3 days have passed and no tracking number. They told me to go to the local branch.... but they are closed due to the pandemic. I've been lied to in the online banking emails, they've lied to me in the comment section of their FB page and on the phone. Why can' they just tell me the truth whatever that is. The debit card is worthless without the PIN and I can not write checks due to arthritis and essential tremors in my hands.

I also do not see why people use that bank however it's very popular in the California area for example. They have very high fees and very slow quality of service if you need something soon for example. Thanks for letting me know all that stuff.

Bank of the West offers lousy savings rates just like all institutions these days. Their BancWest Investment Services division offers many opportunities as well as different CD options. TOTALLY AVOID or be very, very careful buying into any of their CD options which are risky and not guaranteed (as a standard CD would be) because you may have money locked into a losing CD venture for many years and NOT EARN 1 PENNY but will get your initial principal returned ... MINUS a fee for ending you investment with them and returning your money.