Bank of the WestReviews of bankofthewest.com

My mother-in-law had a loan with them, when she purchased a trailer. She always paid her bills on time and was never late or short. Then she passed away, and she still owed them but that’s not on us, she was the only one in that contract and now they are coming after us even though they took the trailer back (after offering it to us for $9,000 and we turned it down) along with most of her belongings and now they want us (that has absolutely nothing to do with this bank) to pay $7,000. I rather pay a lawyer a crap load of money before I give a penny to this rip off bank. 🤷🏻‍♀️

This bank is the worst bank I have ever dealt with. They really don’t care about their customers whatsoever. If you don’t like have credit or money then this is the bank for you. They will hit you up with fees and will not let you know anything about it. They just turn you in to the credit union. If you can avoid this bank do so at all costs.

They did not even hear me out before shutting down my online banking and charging me fee after fee after fee. I was faithful for a long time

I received one of the $7.20 checks from the $600 million settlement by Facebook in the biometrics privacy lawsuit. Checks are issued by BMO/Bank of the West. My bank bounced the check, saying that it could not locate the BMO account the check was issued on. I called the lawsuit settlement facilitator, and they issued another check drawn on BMO. Note that the check number of the second check was was about 400,000 digits higher than the original check. Today I went to my bank, showed them the paperwork from the first check being bounced (for which I was charged $12 by my bank) and they told me they could not guarantee that the second check would not also bounce. So I called BMO, and went to funds verification. The automated system told me the routing number is OK and the account number is OK, but the check number is not. Then I talked to humans at BMO and they told me they can't even verify a particular check by number, which makes one wonder why the automated system asks for check numbers. When I got past the first idiot to some other problem resolution person, I had to start the story from scratch and he hung up on me.

Bank of The Mess! OMG! How could they agree with a crap hole like BMO? Hideous idiousness.

Ok, now I’m scared as I read thru these comments I realize I’ve been scammed. I recently got approved for an rv loan thru bank of the west and its has been a nightmare from day one. My most recent and first payment was all paid towards interest, even though I didn’t choose that option, nor did I have the option. I’ve been on the phone 3 times this week to try to find a solution with no luck. They say they’ll call me back and never do. I don’t know what to do at this point. I’ve had an 800+ credit score most of my adult life and now this crap. This is just one of the many problems I’ve had in the short time I’ve been with them.

I mailed a payment in they say they never recieved it, I stopped payment on check, I have tried several times to register so I can pay online, the customer service reps speak very poor english, have little to no knowledge on how to help a customer. I was so frustrated by the lack of care and knowledge that I will have to continue to pay by mail and that is getting a little scary with all the fraud. I have had this loan for 13 years on an RV, never had an issue until now. HORRIBLE I sent in my new phone number several times told customer service lady to change number, she claimed she did, she did not.

My husband and I have been a customer of BOW since 2009 (14 years) and we just closed our checking/debit card account to consolidate accounts. They charged us over $660!!! for overdraft protection that we never asked for nor did we get any indication on statements/correspondence that we were signed up for. BEWARE! I don't know how this is legal. :(