Bank of the WestReviews of bankofthewest.com

Bank of the West has been a frightening nightmare! The bank is beyond poorly managed, they steel $$ from your accounts regularly. I would steer away from Bank of the West if you value your money. They charge fees on our accounts without reason nor services we signed up for to line their pockets. They lost their rights to use Zelle due to their own fraudulent behaviors costing us, since we now cannot collect monthly revenue for our business via Zelle. They lie, cheat and should not be trusted. We recommend banking with the MOB before ever choosing to do business banking at Bank of the WILD West because, you will be sorry like we are for taking our business banking here. We have been through 10 hours over the past week trying to resolve our account issues to no avail. Even one of our local bank managers in Citrus Heights kindly spent two entire days trying to fix our frozen account issues with their backoffice online banking group that is very rude and obnoxiously unprofessional. She was told upper managment said we had better not count on transaction processing via Zelle any longer and go with their fee based ACH instead. They see any way to depart you from your business revenue deposits as a way to better their profits and are the least customer service oriented bank I have ever encountered, save one very frustrated branch manager we actually do trust because she is the anomaly in this horrible financial institution. In fact, I hope one day the managers running Bank of the West are institutionalized for their ripping us off with no remorse.

I just signed up for a new checking account on August 15th. The bank stated it would take 5-7 days to get my debit cards for my wife and me. After ten business days, I called to find out where my debit card was; customer service said it was never ordered and they would rush one out. I still never got it; been 15 days now. Customer service stated it would take another 7 - 10 business days.. which is unacceptable; now, I have to wire funds to my old account because I am traveling and have no access to funds. I will be closing my account, first interaction, just opened the account, and nothing but trouble.

Kansas City, Missouri - Mercenary scumbags at Bank of the West, 5245 N.W. 64th Street, Kansas City, Missouri, 64151. Deliberately withheld my own money from me in 2008 for months and caused enormous problems in my life and personal finances. I did not owe them a penny for anything, so the motive was and still is unclear. They had no court order and there was no basis for one. This was illegal particularly since some of the funds consisted of VA benefits which are exempt from any levy, attachment, or seizure. A judge in Kansas City told me that, and I've read it in federal law. I filed numerous written complaints. I'm a Vietnam era veteran, a former medic. Thanks for the service Bank of the West, 5245 N.W. 64th Street, Kansas City, Missouri, 64151. They also got strangers at another bank to start insulting me which further demonstrates their malicious intent. I didn't do a thing to those people to cause this. I reported all of it to police in Kansas City, Missouri. One officer told me it was a civil rather than criminal matter, so the police did absolutely nothing. Sure seems like a criminal matter to most of us. There are almost no legal services in this country for the average person. It's almost impossible to get an attorney: Lawyers don't return phone calls or simply refuse to help you in any way. Except for a public defender, they're not required to work for anybody. Attorneys cherry-pick clients based on their arbitrary preferences whether it's for wealthy people, Republicans, red-haired people, or nobody at all. I had to do my own divorce in Kansas City once. I'm an older adult now, but my deceased lawyer parents were both child-abusing thugs who abandoned me at 17. One was a judge in Mississippi. If I hadn't gone to college I'd almost certainly be penniless and in prison on some wrongful conviction. The US has more people in prison than any country in the world, including China.

This bank deserves 0 star. Customer service is the worse. Branches cannot do anything for you. Support phone number is terrible, options are not even enumerated in the right order (I don't even know how that's possible). Your account gets locked regularly for no reason. Took me 5 months to finally unlock it. Don't put any money there.

Terrible customer service. Jamil was horrible! Never use this bank! They don't even allow you to online bank, you have to go into the branch once a month! It's insane!

They’re terrible, I have an RV loan, you can’t log on to see the account, you try to sign on it says you don’t have an account, you call they transfer you to a number no one answers, you try to log on again and it says online banking unavailable, you try to log on again it says username and password now recognized, they suck they suck they suck. Stay away from banks of the west.

In January 2022 my wife and I decided to purchase an Airstream travel trailer from a private party. Upon learning that the seller was financed with Bank of the West, we decided to apply for financing with Bank of the West, thinking that they specialize in RV financing and that this would facilitate payment to the seller. Seller was paid on March 2 by Bank of the West. On August 2 of this year, we will have been waiting FIVE MONTHS for a registration/tag and title on this travel trailer, which sits in our yard as we make monthly payments since it cannot be legally driven on the road without a tag and registration. I urge anyone reading this review to not make the mistake we did. We failed to look at online reviews for this bank and sure enough, others have reported waiting for prolonged periods of time for their documents. I consider this a breach of contract. No one would knowingly accept a bank not provided registration documents within 45-60 days of closing on a purchase. It turns out that Bank of the West outsources titling and registration to Wolters Kluwer Lien Solutions which is located in Albany, New York. We reside in South Carolina. I should add that we have been lied to multiple times, being told that the delay was with SC DMV which was simply untrue. I drove to DMV office multiple times, each time confirming they had no transactions pending for the VIN of our vehicle. Finally, in June, we learned that the delay was in fact with Wolters Kluwer Lien Solutions. The level of incompetence we have encountered with this firm is beyond anything you could possibly imagine. We learned just yesterday that they finally completed the transaction with SC DMV however our tag and documents were shipped to Wolters Kluwer Lien Solutions in Albany NY instead of to us. No telling at this point when the required tag and documents will appear in our mailbox. We dutifully make payments each month for a vehicle that cannot be driven or utilized for it's intended purpose. If you think this will not happen to you, all I can say is carefully read the online reviews of Bank of the West before applying for financing with them. By the way, we reached out to Bank of the West leadership on June 2 through LinkedIn as it occurred to us that they would be monitoring social media. So senior leadership at Bank of the West has known of our circumstances since June 2. Today is July 24 and the banks senior leadership has been completely ineffective in getting our circumstances resolved in almost TWO months. In fairness, the bank sent us a refund of two months payments however we have missed out on peak camping season as the clock continues to tick and we continue to sit here with no tag on our trailer. Good luck to anyone who believes their experience with Bank of the West will be better. If senior leadership could not resolve our circumstances there is little reason to believe your experience will be different.

I feel bad giving them one star because they don’t deserve the one star. By far the worst service I have ever had. Purchased a Motorhome out of Texas in January 2022 paid all state taxes and registration to California. The title company exsex that is owned by Bank of the west who you can’t talk to, they tell me they are waiting on my title from Texas so I called dealership who sent me photos of title delivery in March. I call bank of the west again who now agreed that they have pink but missing smog and vin verification, I sent the a copy of vin paperwork from HWY patrol in March. Here we are in End of July still no paperwork. Then I requested a call back from manager two weeks later no call back, then when I did get a call back I answered and then they hung up phone said nothing. If you have a choice to get a loan somewhere else do it. Not worth the headache your going to get from the company. Believe when I say one star is over rated.