Bank of the WestReviews of bankofthewest.com

Poor customer service at the SWPlaza branch in Littleton CO! ATM shut down, Libby closed, 18 minutes in the drive up to get 50 in cash. Extremely rude branch manager, Christine, talk’s while you are talking does not listen. Rude tellers. They seem to all have an attitude. Unprofessional bank. This happened on Friday afternoon a very busy payday but they didn’t care. 3 people in the parking lot said they were going to close out their accounts. I called the main line on hold fo 32 minutes got transferred to claims, on hold another 24 minutes and got disconnected.

When I first registered with Bank of the West was in the Bay Area in Oakland everything was perfectly fine I moved to Modesto 22 years ago I went to Bank of the West and put my account on 9th Street in Modesto California and I became homeless but I still kept my bank account and I was in the Bay Area in Concord went to the bank off of diamond and they decide that they want to kick me out because I was trying to make some extra money with secret shoppers not knowing that these checks were not real certified checks I have no idea of knowing so the manager at Bank of the West they'll decide they file a complaint on me instead of looking for the culprits who sent me the check they had it had all the information I gave it to him I'm not a fraudulent people but since I've been with Bank of the West fraudulent things has happened to me the Bank of the West do me right no they didn't they have canceled my ATM card five times since I've lived here in Modesto this last time it took them almost 2 months to mail me another card at the inconveniently going to the bank and get money to pay my bills people that owe storage unit with all my furniture and stuff in it now I'm about to lose it because of the Bank of the West decision to cancel my account make me late payments on top of that they're not offering to pay those late payments but then still they're doing me wrong ever since I've been in this town nothing but wrong been coming out of Bank of the West I was fraudulently done 2 years ago did they give me back the money oh they started giving me back the money at first yes and then they decide to snatch it back so they took it back out of my account $1,100 was being taken and eight new that these fraudulent people were sending it through Zelle taking it and sending it through zelle and I filled out a form in dispute of that and they still didn't give me back my money I'm going to fix income and I'm retired from the medical field now I have to call Social Security and my job because I get my pension from my job inconveniencing me people are calling me for their money that I haven't been able to pay and they're mailing me out of their balance of the money and a check form and I don't know how many days that take go figure I used to think Bank of the West Was the best but evidently Bank of the West is the worst in other people have said it also

Worst bank to work with! DO NOT FINANCE WITH THEM! We paid off a loan held by Bank of the West for a boat purchased. Have been requesting paperwork for over 90 days to get the US Coast Guard documentation deleted from the vessel. Bank of the West has not complied with our request after weekly phone calls, emails and faxes. It should not take over 90 days to fill out 1 piece of paper! completely unacceptable banking practices.

Hey everybody - It's TRUE! They really are THAT BAD! So BAD that they need to change their name to "Bank of the WORST"! I needed a 0% APR balance transfer card to transfer just a thousand bucks to keep it from accruing interest on it's original card. My credit was solidly in the good rating with no flaws, and only 4% utilization rate, but I was carrying a few thousand in debt in a separate personal re - fi loan so I knew that I was on the line of "iffy" for getting accepted for a new card. Bank of the Worst sent me a pre - approved offer in the mail. To research, I saw that BOW had horrible reviews, but for my own reasons, I thought they were my only option, because they sought me out, and they would be best likely to approve me. I thought "I only need to do a bal xfer and pay it off in 3 months", how could they screw that up?" Surprise, Suprise, S.U.R.P.R.I.S.E!!! I applied using my computer on their website. Clicking enter to submit, I received a vague response telling me that my application is being submitted for further review and I would hear from them in 7 to 10 days, with a phone number to call them and check on my application status. This notice did not tell me if I was accepted or denied, nor is there any credit inquiry from them on my credit report, which is really unusual. A few days later, I started calling them. Not only is their customer service overseas in foreign countries, which creates language comprehension barriers, NONE of their agents could answer any of my questions or give me the slightest clue of the status of my application, or if I have been approved or not. After 2 weeks of 5 incompetent agents, I asked for my call to be transferred to U.S. customer service. This time, I got an American agent, also incompetent, who told me that she saw my FICO score listed and a credit limit, but no clue as to if I had been approved or when I would receive this "Notice" in the mail. I asked for a supervisor. The supervisor was one of these official, highly polished speakers as if he was a politician, (He probably was), but still he told me that he had no information for me except that they had no way of contacting the underwriters so, I just had to WAIT, with absolutely no clue as to if I had been approved or denied or when this "Notice" would come in the mail. So now I'm in a predicament with 35 days to figure out what to do with this thousand dollars of debt I need to transfer to avoid interest, as well, Im worrying if I am going to get an inquiry on my credit bureau report, which again shapes my decision of deciding to apply for a card elsewhere. I cannot tell you the frustration that I am feeling and how pissed off I am of the intense runaround that I've gotten from these jerks. This supervisor had the gaul to patronizingly tell me that he could understand my frustration, And boy, then I finally had had enough and he got his ass chewed from here to Kentucky!!! And I enjoyed each and every word of it!!! Avoid this so called "Bank" at any and all cost!!!

Worst bank I have ever worked with in the over 20 vehicles I have purchased. 7 weeks and still waiting for lien release paperwork. Costumer service can only read what's on screen when I have asked questions I was given the response that's what it says on my screen. Do not use this bank for any loan. They truly deserve a 0 star rating.

It shows money in my account I do purchase they say no money to cover then charge me a bunch of overdraft fees in the last 3 days over 260$ worth I call they don't care it's my bill money they r stealing

I had a car loan with them that we paid off in 2016 and was in good standing the entire time. Not even one late payment at all. Now, almost 7 years later, they reported that they charged off our balance. This is a lie and their customer service is horrible. I will never do business with them again.

Called customer service because my transfer feature was locked. Spent 45 min on hold and got disconnected. Spent another 30 min, they said they neef to transfer me to online technical supporr and I wax on hold for 75 minutes, i got my acct ok to transfer funds and i transfered 17k from my acct where I had over 18k. After 3 days, i see no transfer but one 35 fee overdraft charge. Called the bank and was told it was a bank error. My account was again locked from transfers. I was given the 35 fee back but charges another 35 fee for nobody knows what. Put on hold again for online support and after holding for 1 hour decided to close my acct for good. Being with them for over 10 years. I asked why I was charged again a $35 fee and no explanation. Be carefull and verify your acct. I bet you will see $35 fee that nobody can explain.