Bank of the WestReviews of bankofthewest.com

Terrible bank! I have been with them since 2009 thru 2 different states.Besides closing many branches,Irregular hours even after covid,shady handling of deposits thru ATM,and a 24.9 % interest rate on my credit card(Never had a late payment,higher than any other card I have including store cards)I have a 650+ credit score...I am closing this account.

Schlechteste bank aller zeiten !!!

After spending a good 2 hours opening an Any Deposit business checking account online and getting it connected to Quicken and other business accounts, I was locked out and the Bank informed me that they had closed my account. When I called customer service, they were both unhelpful and rude. No apologies - they simply said they had the right to close my account, even though nobody called and gave me a chance to answer questions, provide documentation, etc - the worst customer service I've ever experienced from any bank.

Run, run, run as fast as you can from this bank. We opened four personal and business accounts and every step of the process was horrible. Our opening deposits were held for 15 days, even though the deposits cleared our other account the night we made the deposits. They said they put a hold on the funds to see how we do business with the bank. We are beyond creditworthy. On the last day of the 15-day hold, we were told that if we could prove the funds had cleared the account the branch could remove the hold. During this time we deposited cash to these accounts so we could use them. We were then hit a cash deposit fee. We were not given counter checks and when we went to request them they charged our account. The customer service call center is the worst experience ever. It is clear this bank has no interest in building a personal bank relationship with its customers. They are most certainly concerned with how much in fees they can get from you. Everyone we encountered was useless in solving problems and no one had the power to actually solve any of the problems we encountered. The turnover at this bank is high which now makes a great deal of sense - the staff is poorly trained and directed to generate revenue. When we closed two of our accounts, we zeroed them out as directed and then were assessed a few cents service charge. We were told that we have to wait days for the accounts to close and in that time the bank tried to assess small fees so the accounts would be overdrawn and assessed overdraft fees. Two of the accounts are finally closed. The other two accounts are still open even though we went to the branch and were told they had been closed. HORRIBLE HORRIBLE HORRIBLE BANK - RUN RUN RUN - YOUR BUSINESS IS NOT VALUED AT THIS BANK!

My partner and I have dealt with this joke of a bank on 3 separate international trips. Each time, we call to advise Bank of the West that we are out of the country and to ensure our card can be used abroad. EACH AND EVERY TIME WE HAD TO SPEND HOURS ON THE PHONE BECAUSE OUR CARD WAS DECLINED. We have 100k plus with this bank and have decided to close our accounts because of this. Do not ever choose this bank is our recommendation. Bank of the West reviews are less than 1 star across nearly every review site which tells you everything!

Customer since 1989. They never notified me or got my permission. They route their Customer service calls to Guadamala. Disrespectful rude agents. Now they have access to all of my identifying info and account numbers (social, bank accts, credit cards, gold lines, Home address, security questions, mothers maiden name etc.) which leaves you open to fraud and identity theft. So disappointed in Bank Of West.

Horrible website, app & customer service. I will stick to big names not this

Very jank website, really hard to figure out how to confirm microdeposits for external account.