Bank of the WestReviews of bankofthewest.com

This is the worst bank I ever experienced. I applied credit card last October and set up auto pay in December. After I set up I called to make sure they received and all set up. I was confirmed all set and auto pay would be effected from February. I paid January, but February did not go. Oscar found out that I set up auto pay inn December and he told me that it would go from March, but didn't. I payed all the statement fee over the phone, but because I did not want to continue anymore this, I contacted administration office. After many tries, I could talk to Dana Mowley . She apologized and promised to call me back why this happened , but she never did. I left many massages, but in 3 days, she never replied. I tried to talk with the other person, but no one picks up and never reply to me. This is not acceptable as a banker. I had BNP Bank and their credit card in France for 25 years. It is the same company. I was very happy . Not even one complains. This was the only bank I had. In America I have major 3 banks and their credit and others 7 credit card such as Target. All were set auto pay because I travel often in past 40 years. It must be auto pay. I never had any problems. I do not need this headache any more, I want to close this card, but that effects to my credit score. This month they charged late fee, They failed to take my money. I need to solve this matter forever.

Worst and rudiest customer service reps in the world! They will hang up on you first without resolving the issues, best part the cut you off think ing your yelling at them when they are the ones yelling and being rude. My money was stolen not yours, THANKS FOR BEING A SCAM BANK AND HIRING SCAM WORKERS YOU ARE THE GREATEST COMPANY EVER OPEN NEVER SAID BY ANYONE!!! Stop lying to your customers and be a honest bank and close your doors for good!!! SCAMMERS FOR REAL JUST GIVE ME MY PEACE AND ALL MY MONEY YOU LET THE THIEVES STEAL BACK!!!

Casper Wyomings customer service is horrible. Bank manager never returned my calls. Sweeps issues under the rug by not calling back, very unconcerned about customers needs. There needs to be more training in customer service!!! Don’t answer the phone and say anything and never have answer to where your account went. No one can find it and they don’t even know there bank codes so they can tell you where your money went. Still waiting for the bank manger to call back it’s been 24 hours and it Friday afternoon??

Husband got an RV loan and it has been like pulling teeth just to get them to get the loan account to where we can set up payments. At first they sent a denial letter even though we were approved but then said the dealer sent paperwork that was not legible. The dealer sent the exact paperwork to them again and surprise they setup and account but now can't get online access.....my husband has requested for them to talk to me cause I handle the finances and they said they can't unless he is around but someone else said they were sending is a form so I could be added as someone they can talk to but next person we talk to says there is no form. This is the most incompetent bank I have ever dealt with before and they made a less than 20k loan harder to deal with than loans to build a house. I will be either paying this off soon just so I don't have to deal with them or refinancing with a different company. Bank of the West sucks!

Financed an RV with them, they neglected to send paper work for me to be able to make first payment. So I was late on payment by the time it arrived. They made me pay a late fee because of their negligence. Fast forward to 3 years later while paying off my RV, they added interest to every extra payment I made to principal. This included the last payment. Do not do business with bank of the west it will be a headache from the start!

Father passed away, went to go payoff the credit card like a decent human being before I notified and closed the account. Payment due said $753, I paid it, now they tell me that was an overpayment in the amount of $445. OK so any normal company with a soul and half a heart would go "OK we will reverse the overpayment and place it back in the still open checking account that it was paid from" They did the furthest thing from what would be simple customer service. Bank of the West choose, from what I can the tell, the most absolute callous and inhumane way to handle this situation. They are now requiring me to fill out an affidavit, have it notarized and sent in with my father's death certificate. Notrized documents and death certificate both of which cost money. And then when and if they feel like it they will mail a check to my dead fathers address, which I can't change and don't have access to the address. I have never in my life been at the receiving end of such indifference to a person in mourning attempting to do the right thing. So I guess they are just going to keep my money at this point, money I would have liked to use to pay off medical debt from the illness that took him. Thanks again Bank of the West.

Too bad one star is the lowest rating for this wretched bank. Customer service is simply non-existent.

Closed my bank account while visiting another country. Not only do I not have access to my bank account, I don't have access to my money, which was withdrawn by the bank. Check was sent to an old address. If you want your money secure, do NOT use Bank of the West.