Bank of the WestReviews of bankofthewest.com

I have both a business and personal account with these imbeciles. I am repeatedly getting locked out so I cannot deposit customer checks, pay employees or vendors. Spent hours calling customer service, it was like dealing with the immature mentally stunted 3rd graders. Walked into a branch, the manager simply shrugged his pathetic gen Z shoulders and said he didn't know??? Just pathetic stupid and incompetent.

Horrible, horrible customer service. Service was already bad before the BMO acquisition, now it's worse. I've been hesitant to switch due to all my direct deposits set up but this last incident was it for me. They initially accepted my tax return check deposit. Then 15 min later called me saying they need to see my tax return. I told them, "Its a check from the US Treasury, I'm sure they're good for it. Besides I've been a customer for the last 30 years when they you were Sanwa Bank, I'm not trying to pull anything shady. I'm also not asking for a withdrawal on it, just hold it until it clears." She refused and insisted I bring my return. I called the 800 number, they played the let me transfer you then pretend I can't hear you game. I know they could because the lady would pause when I said a few choice words. I immediately changed all my direct deposits to a bank I opened a checking account that day. DO NOT USE THIS BANK, THEY WILL HOLD YOUR MONEY HOSTAGE!

Terrible bank. charge $25 per month for checking account. Charged me over $500 in monthly checking account charges and no one called me about my balance being below$20k. takes forever to link an account. way, way behind the times. they don't pay any interest on $. Don't sign up for this bank.

Bank of the West has gone downhill. Used to be a good bank. Have been with them for 15 years and every year they get worse and slower. Am going to switch banks soon. Their customer service is great when you can talk to someone that knows what they're doing, otherwise it's incompetent. It's a wonder more banks are going out of business.. This one will probably be next!

So many problems setting up and such bad customer service. Some are rude, some don't even listen to my needs and just talk and talk and talk. It's very frustrating. I was going to switch my checking and savings over to them but couldn't get the help I needed so I cancelled the process. They are also not able to get my online account working so I can't login to do anything. I have a credit card through them and I'm extremely nervous about it.

I detest service with this bank. Soo many issues and NO reliable customer service, unprofessional at times, lost money deposited, would not respond to requests- from the top -down. I had three accounts in three states, and could not hardly wait to close all three. Same NO service every bank. This was on multiple occasions.

I purchased a boat from Bass Pro Shop and use Bank of the West. I tried to set up my online account to make loan payments, and access was denied. I mean, literally, they would not give me access to manage my online account or to make payments. I called to pay the entire balance 35K+, and was told I could not pay the balance over the phone and had to mail a check. Mailed a check to the address on the statement, which was received by Bank of the West days ago, and the check is still not cashed. Meanwhile, the loan continues to accrue interest. I called Bank of the West, and they said the payoff address is a different address than regular payments, and they are sending the check via intercompany mail. I cannot imagine doing business with Bank of the West, as the customer experience is horrible. I am sure any late payments would be promptly reported to the credit bureaus. Take my advice and choose a different bank. Looks like the 1-star reviews are well deserved! I just hope they get my payments applied and close the account timely so I don’t have to go to the Attorney General.

That was, quite literally, the worst banking experience I ever had. I opened up an account online on the 20th of March, and I just closed it today. The reason, because no one in the back office could understand that I got married and my last name would be different. I brought in my old passport, with my maiden name, along with my new passport. I even brought in my marriage certificate and birth certificates to show the progression, and they still couldn't do anything for me. They wanted my social security card within 10 days. I asked them, because I don't know how long it takes to be issued a new one, if I could bring in the letter that I requested on, and they said that I couldn't even though the letter would've been issued by the SAME Social Security Office that would've sent me the new card. The level of anti-intellectualism that permeates that bank is insane. Please, please, please do not go to this bank. They'll be a headache from start to finish.