Bank of the WestReviews of bankofthewest.com

Worst bank ever. Hold times are ridiculous. I need assistance but can't contact anyone. Horrible customer service.

AVOID THIS BANK !!!!! They don't care about their customers, their wait hold times for a customer "service" rep are absolutely outrageous - almost an hour every time!!!, they aren't FDIC insured or back by any federal reserve and they WILL in fact charge you any fees anywhere they can. With all the wonderful online only banks available today who do NOT charge any fees whatsoever there is no longer ANY reason to deal with this corporation!

Bank of the West has the slowest, most unhelpful customer service on this earth. First If you call into their customer service center you will wait no less then 20 minutes to speak with a representative. Once you get a representative good luck understanding them. The original Issue is that my credit card tied to my checking account was hacked on the Playstation Network. Their fraud prevention sent me a text and I replied it was fraud. Here is where everything went south. Not only did they not stop the charge from going through they would not give me a provisional credit. Then they sent out a form for me to fill out and sign. I have dealt with numerous banks credit card services and never have I had to fill out an affidavit for a fraudulent purchase that was less then $200.00. Now that my card is no longer valid because it has been hacked they are supposed to issue me a new one for both my Wife and I. Well it has been well over 2 weeks and no new card. I can't imagine someone in today's age can wait that amount of time to be able to access their account without having to go to the bank. I am now on hold trying to find out why my cards are taking so long to get to me. I have been on hold for 38 minutes while typing this complaint. This is my 4th phone call in the two week period.These are just a few issues I have had with this bank in the last couple of months. The service at the branch locations here in Nebraska is even worse. I suggest you find a better bank. I know I am. Good Luck...

Awful. Bank of the West on Brookhurst in Huntington Beach, CA, has staff so rude and indifferent to their customer's needs they should quit and go work for the TSA.

IMPOSSIBLE TO GET CASH BACK AT $25, ARDUOUS AT BEST and they don't honor the category promised at the 3% level of reimbursement.......also getting the cash back is a joke it's has to be ordered via outside vendor.....BEWARE OF THIS BANK CARD. I'VE only been given 1% cash back on a vendor that is under the category that should be the 3% and they still don't honor that vendor so I'm only getting 1% so I'm closing this account......Bank of the West SUCKS

Unfortunately, I had a deal with this bank like everyone else. Personnel knows nothing about customer focus and service...

If I could give them a negative number of stars I would. I've been on hold with them a total of 6 hours through three phone calls trying to get through to them. I am livid. Now it's just a grudge match. As soon as I get a hold of anyone I'm going to close this account -- it's a business account with a sizeable amount of money in it. Awful awful awful.

Avoid Bank of the West at all costs. They are liars and thieves that do nothing to protect their customers. They stole from me and they will steal from you too. Avoid Bank of the West at all costs.