Banfield Pet HospitalReviews of banfield.com

Banfield is all about big business. They only care about making money. If your pet dies they have no heart and make you keep paying for the wellness plan till the end of your contract. They dont even try working with you when you have a good payment history. Support your local veterinarian.

Took my dog here to update vaccinations after re-locating. Should have been a $50-75.00 one-time cost. I was socially pressured into a preventative care "Wellness Plan" that I could terminate without consequence at anytime. #FLORIDA. FYI. Most ETHICAL veterinarians do not push services and products that are not absolutely necessary. The wellness plan entitled her to annual exam, vaccinations, blood work, and a dental cleaning for $39.99/mo. Since the vaccinations my dog has acquired food allergies she did not have before. The wellness plan includes annual vaccinations but it is safer to opt for the 3yr. vaccines as there has been concern that some annual vaccines can have adverse affects. When she acquired the allergy they tried to steer me towards over-priced food stating she was probably allergic to chicken. She proceeded to state that many dogs had recently been acquiring food allergies. My dog eats chicken and eggs frequently in her diet with no adverse affects and a variety of other meats she does not have allergy to. I was told I needed to wait at least 6mo. to 1yr. to schedule the dental. Lack of dental appointment availability meant I could not access the dental until after my contract was set to auto-renew. If I terminate contract then I waive access to services owed. Despite having recent blood work on file, they took additional blood work. I thought that it was all covered and would roll-over from previous services not accessible in the prior year. However, when I went to cancel I was told that it does not roll-over nor is it pro-rated. I got trapped into another year of the plan for services rendered because the new blood work and vet access was $300.00 price differential and the annual contract to keep the services is $468.00. It is cheaper to keep the plan than to terminate it after services I should have had easier access to prior to the contract roll-over. The woman I spoke with on Customer Service was condescending, un-willing to provide a reasonable compromise on the miscommunication of benefits and liabilities, and proceeded to shame me with statements about Banfield's preventative care practices and "what all dogs deserve." I have background in science and vet-care experience and life-long experience with animals. An animals needs are a case by case basis, some preventative care is necessary other is useful but not necessary up to a certain age. The behavior and strategy implies that only people who can pay for Banfield's Preventative Care should own dogs. It is equally unethical as it is classist, as it implies there are not other cost-effective approaches to animal wellness.

THE MOST INCOMPETENT AND NEGLIGENT VET CLINIC. DO NOT BRING YOUR PETS HERE!!! THEY DON'T CARE ABOUT THEM!!! Toby was seen last Saturday Sep 28th at this so called hospital, and after x-rays, blood work, and examination by a 'vet doctor', he was diagnosed with inflammation on his spine, and was sent antibiotics. He started getting worse during the week (not eating or being able to sleep) and this past Friday, October 4th we took him again (dropped off) at 8am. We called at 12pm because we had no updates. Were told one of the doctors is in surgery and the other one seeing other patients, that they will get to our dog later on. We tell them we're worried because he isn't feeling well and hasn't been eating. They tell us we'll get a call back soon. It's 2:15 pm and still nothing so we call again. The one doctor is STILL in surgery and our dog, after 6 hours still hadn't been seen. Frustrated, we tell them to not do anything anymore that we'll pick him up and take him somewhere else. We get there and the manager Tristan, comes out to apologize and tell us the doctors have been busy and we tell them it's unacceptable that our dog has been there for over 6 hours and no one even looked at him. He explains to us that they have a triage where they asses each dog and they're seen based on the severity and ours was at the bottom because he didn't have any emergency. Dr. Quiles miraculously comes out of surgery just to talk to us. He tells us he sees nothing wrong with Toby, his x-rays (from Saturday) are clear and nothing shows on his lungs. He tells us it could be an infection but he really doesn't know what could be wrong with him. Since he hadn't eaten in a few days he suggests we take him to a hospital to get IV. We take him to MVS and as soon as we walked in, the nurse tells us Toby's tongue was purple and was in need of oxygen. His levels were 80%!!!!! She said she couldn't believe they didn't notice at Banfield. How would they? They never even looked at him in the 6 hours he was there. After a few hours when he's finally stable, they do x-rays. They instantly find fluid in his lungs and a huge mass pressing on his heart and his lungs. They took out almost a liter of fluid from his lungs! HOW COULD BANFIELD NOT SEE THIS WITH THE XRAYS THEY DID LAST SATURDAY? HOW COULD THEY NOT NOTICE HE WAS HAVING DIFFICULTY BREATHING? AFTER 11 YEARS OF TAKING HIM TO THIS CLINIC, AND AFTER MANY X-RAYS DONE OVER THE YEARS, HOW COULD THEY NEVER SEEN A MASS GROWING? Dr. Quiles and all the nurses are the most incompetent and negligent medical professionals I've ever encountered. Toby has had that mass for a while and no one caught it. No one noticed he was out of breath and needed help right away. Toby spent the night in critical condition and the Dr. at the MVS hospital told us for his age and this severity, there was very little that could be done. We put him to sleep the next day, on Saturday Oct 5. Because of the incompetence and negligence of Banfield, our precious dog is now dead.

If I could give no stars I would. I have 3 of my dogs on their wellness plan and I am been a customer with them since 2016. I had called in august to discuss canceling my wellness plan for all 3 dogs because frankly, we can no longer afford their insurance each month ($80 a month for all three plus any medications we have to buy per visit comes straight out of our pocket). I was informed in August that two of my dogs plans were at a $0 balance and I could cancel that day, however if I canceled then it would be effective immediately and both of those dogs were past due on their shots. I asked if I could make an appointment for both of them to get their updated shots (that the plan includes may I add) and then I could cancel with no issues and was told that wouldn't be a problem. So that's what I did. However one of my 3 dogs got bit by a spider and I had to use my dogs appointment for her updated shots on him on Aug 26th, 2019. I took him in on Aug 26th, 2019 to be treated for the spider bite, he still had a balance on his account for the contract and we only have paid 10/12 months, which is understandable. I paid around $130 that day for antibiotics and steroids for the bite and his account was never increased with any type of other charges. However, I called on the 18th of September to cancel once again, and my dogs balance was still at $0 at this time, but was reminded that if I canceled the past due shots would just go to waste since they were included in our wellness plan, no one let me know that my dogs account auto renewed on the 13th of September when I have been trying to cancel for awhile now. So I made an appointment again for updated shots with my first dog on the 25th, of September. I called back on the 27th of September to cancel and I found out that my dogs balance is now at $300 (and some change) due to me using the wellness plan services... I am not happy, we have been with this company and have paid SO much money each month and every visit costing us roughly $150 or more everytime and this is how we're being treated. I filed a complaint with the Better Business Bureau and am in contact with them trying to resolve this issue. Banfield responded to the complaint with the Better Business Bureau with a statment that now said my dogs account had a balance of $451.78 and they took two payments off so now its still at $289.50 when on the 18th of September it was at $0 and then I took my dog in for a routine vaccine and some allergy medicine, which I paid in full after the appointment was over and now I am being charged $289.50 for her plan renewal? The full cost of the medicine that I have discounted because we have an insurance/wellness plan to help with the cost??? Why in the world am I paying $25 a month, per dog ($80 total, monthly) for insurance/wellness plan WHILE paying for their medications each visit and still being charged on the back end for charges that I was never aware of??????? This company is a scam!! All they care about is money, they charge you on the back end and you would never know unless you tried to cancel your pets plan. I am furious to say the least. I have already canceled one of my dogs with them because his account was at $0 thank God. I have two more payments left on my other dog because he has to finish the 12 months but I am not giving up this fight with this company for them trying to screw my family over and get more money from us! We have been nothing but loyal since 2016 and I will let everyone know how badly you treat people that try to bring their animals here! Elaine Jacobson

Had a free wellness check-up on Thrsday 9/26 and showed them the lump on my dog's back and got an estimate to check it out. These mall vets are there to sell you their monthly premium plans more than anything else. Two days later on Saturday the lump/abscess had doubled in size so I called Banfield as soon as they were open. Their response: an appointment for six days later, real nice. What good is 7 days a week hours when you can't be seen, especially urgent care? I took the dog to Waugh Chapel animal hospital in Gambrills. Saturday, no appointment, a dog that was never seen by them got taken care of. The dog went under anesthesia, abscess was opened and flushed, drains installed and left with meds. A very serious condition brushed aside by the big chain vets. That was $500 spent with a vet practice that is all about quality NOT quantity!!

I’m disabled and had my service animal on wellness plan with Banfield since she was born. I wasn’t completely satisfied but because I love my dog, I felt like it would be a good thing to have her on the “wellness plan.” First, when they don’t have patience to deal with dogs their first alternative is to medicate which is totally wrong to me. Also in the start of her plan I was not informed until after I was lock in the plan, I was going be charge for other services on top of the monthly bill. But still because I am disabled and wanted the best for my service animal I kept her on a plan for 3 years. Then came the overcharges/double billing. I pay in person every month and for the simple reason of them having a automatic withdrawal on my account I found out later they were drafting for the bill I paid in person and earlier than it’s due date. So in closing I call corporate and made my complaint and tell them I choose to leave Banfield at end of this plan. And they sit there and ask why- even after explaining ask for me to stay with them! Smh. I paid remaining of plan and canceled my service animals plan with 2-3 months left. I was told I can access her plan until the cpl months is over and plan ends but I go to make an appointment and darn CORPORATE has taken her totally off the system. Snake Thieves! I was told I have to pay upfront for any visit and that she was due for shots!!!! Money hungry and only concerned of money company. Never again and will not recommend to no one! Rude CORPORATE and OVER CONFIDENT VETS!

published review 9/23/19 I had signed up for the “Wellness Plan” when I first got my service dog thinking having the ability to see a vet regularly was good for a dog that was working a job. I have no clue what happened but I dropped off my happy, loving and confident dog for a teeth cleaning and when I picked her up she was a completely different animal. She was terrified of everything! A great service animal that made my life so much better had become a dog that couldn’t leave my home without shaking, hiding and keeping her back hunched and tail tucked under. These are all signs of severe fear and anxiety. Because of this one appointment I had to retire her early at the extremely young age of 4 years old. (Average age to retire a service dog is 8-10 years old) Then to add insult to injury they required that I pay for the rest of the year remaining on the plan. Then I called and cancelled the plan at the renewal date. Silly me, I thought everything was handled. Nope. I didn’t really pay attention to reoccurring withdrawals in my checking account, not a mistake I’ll make again, and didn’t realize they were still taking out monthly payments. When I realized what was going on I called to talk to someone. After being on hold for over 20 minutes I ended up with a guy who was not even close to helpful. Apparently they didn’t have any record of the call canceling the plan. That means that they will only refund the very last withdrawal but not the previous 10 months (at $49.90 a month that’s a whopping $499.00!!!) Never mind that I have never even stepped foot in a PetSmart or Banfield in over a year let alone brought my baby in to see them! I will never support either company again and will make sure that everyone I know learns about their shoddy vet and business practices. Thanks to Banfield I know have a highly trained and very expensive (estimated cost for service dogs from the nonprofit I received her from is $30,000 in training, breeding and medical care! Not to mention the money I had to pay out for hotel and food when I went to a 3 week boot camp to learn how to work with her.) house pet and have basically thrown away nearly $500.

Firts visit, very rude experience in my life with the doctor in shift. whent you have to said to the vet doctor I DID NOT COME TO THIS HOSPITAL TO FAIT WITH YOU !! And leave the place with out been care. Guess if he talk to all firts time customer like. He did to me ? It look like was more important the student that was in the room trainning with him and show her that he may said anything because he do have a license ? Hope they not mail me a bill of some bad experience and some that i do never receive.