Banfield Pet HospitalReviews of banfield.com

On 9/9/2020, my son and I said goodbye to our 15 year old American Eskimo (dog). We selected the box for her ashes and paid for a private cremation. On 9/15/2020 when her ashes were returned to me, they were in a box that had NO identification whatsoever. There was no name plate or anything to respectfully memorialize our beloved pet. I called Banfield and was told the new service they were using did not provide name plates for the boxes that house the pet's remains. Next I called the company that actually did the cremation and was informed that they provide brass name plates for all of their customers EXCEPT for Banfield. They said that Banfield did not want brass name plates provided for their customers. Banfield's decision to omit this is HIGHLY DISRESPECTFUL to a beloved family member. If I could give Banfield ZERO stars for how they handled this cremation, I would.

I gave five stars in hopes of getting a top comment. Don't go here, or sign your pets on their little insurance plan. This place is terrible. They fail to see any pets during emergencies, even if you've signed up for one of their plans. I am very unimpressed and would recommend literally anywhere else.

Banfield is the worst company and will bill you incorrectly and will up your plan and the price. I have been trying to deal with them and it has been a nightmare. They have overcharged me, sent the bills to the wrong email and then sent me to collections and that's when I finally get a notice in the mail. Now that I finally received a notice in the mail I am aware of the balance and see the discrepancies I tried to remedy and was forwarded to many different individuals and NOT ONE could or would deal with the issue. They just kept passing the buck. Worst company and employees. It must be a common situation because their team was ready to pass you along and state "it's NOT ME that did that...its the company." I would give them a zero or negative zero if it was possible. HORRIBLE!!! BEWARE Consumers BEWARE

If I can give 0 stars I would, This hospital was a waste of money and all they want is $$$ they can careless about your pets health. My cat hurt his front left paw and I dropped to get worked on and when I came to pick him up, his back right paw was bandaged. And they sai I though it was his rear paw, smh, if you were doing your job you’ll see which paw was hurt. I recently had to put my cat down going through banfield, they said he had caught COVID-19 but I have 2 other cats as well and they were perfectly fine, they also said that he may be bleeding internally. But only way they can figure it out if I paid more $$$$. So it came down to them wanting me to pay 5000 on the spot plus another 1000 for a transfusion. It was a terrible decision to make, so think twice befor you go to banfield and choose a pet hospital that is a chain business who cares only about money

I can only speak for Dr. Jason Long, DVM at Banfield in Avondale & Deer Valley, AZ Dr. Long is awesome & is the best!!!! He has been caring for my baby girl Lab/Greyhound for several years now & we both love him =D. I have had the top wellness plan for almost 10 years & it is well worth it. Of course it took a few years to find Dr. Long but all previously seen drs were all very competent & took good care of my best friend. I highly recommend Banfield & I have had the worst experiences with other vets in the past caring for my other dogs now at the Rainbow Bridge.

Don't bring your pet here. Don't waste you money on the wellness plan. Had my cat on the wellness plan for years, always had to pay more for "something " besides I brought my cat for a skin condition, they performed exams, very expensive. Prescribed medicines without having the exam results. Forced me to buy them there. Then I checked, and buying the medicines online with a prescription would have cost half price. Then, 10 days after, I got the results and were negative. So I was giving my cat a medicine for nothing and spent money without any reason. The skin condition got worse. Came back. Extra money, extra exams. They said nothing. Then I took my other cat (that is a sweetheart) and they said it had to be medicated for agression, that he could be dangerous. That day I said "I'm not coming back". So I took the first cat with the skin condition to Helpet veterinary, and they performed exams. Half the price of Bandfield AND WITHOUT Wellness plan... and they immediately found my cat had fungus, All over his skin because for an entire year Banfield couldn't find out!!!!!!! Sorry guys . Don't go there.

I don’t recommend getting their wellness plan if you are a new owner of any kind of pet. Just go with nationwide pet insurance their have pet Insurance and a wellness plan far better than this a holes

They care more about making money for an office visit than getting pets the help they need. My dog was seen by a Banfield a month ago for her thyroid test and medication yet when I called a different one for a refill after moving they wanted me to pay for another office visit.