Banfield Pet HospitalReviews of banfield.com

I am in the US on vacation and had to get a travel certificate for my pet. I went to a local Banfield because having previously lived in the US, I already had an account with Banfield. The doctor I saw was nice and very thorough, but I do believe she overcharged me for the paperwork. I have gone to various Banfields and have NEVER been charged a "professional fee". This one charged me $225 dollars for 45 min worth of paperwork. In addiiton, she made me send all the documents to myself via overnight delivery because she claimed she wasn't able to email me the documents as she had to print them out and sign them. That was an additional $40. Imagine my surprise when I received the documents and her signature and the USDA embossment were FILED ELECTRONICALLY. But yet, she claimed they couldn't be scanned and emailed. She claimed it's a system thing but I don't trust this particular division. I will retract my review if someone from Banfield can confirm that a professional services fee is indeed legit (isn't this something that should be included in their salary?) I will really retract if I am refunded the fee and the $40 for the overnight delivery. Very disappointed. 2 stars for timeliness.

My dog had a mast cell tumor on her toe. Her toe was amputated and she was doing well, but got into her sutures. Our Carrollwood location closed for one day due to a covid exposure. The Brandon, FL Causeway location was able to see her the same day though. We were happy to take whatever we could, we just wanted to help our girl heal. We had an 11am appointment and they asked for it to be a drop off. There were two doctors, and one just entered surgery. We said this would be fine, because what else can you do? I called to check on her close to her being there for 4 hours, which was absolutely ridiculous! If they didn’t look at her until 3pm, why didn’t we just have a 3pm appointment? Anyway, the doctor called me back and said my girl broke out of the cone and messed with the site some more! She was supposed to be taken care of there, but they didn’t even watch her, and she was in even worse condition than when she arrived. I was livid!! How could this have happened?? The doctor informed me she would need to be sedated and scrub the area clean. And that the area was looking and smelled necrotic. She told me probably seven different times she would most likely need her entire leg amputated and the cancer had spread. We were told by her and the nurse to get an appointment with an oncologist basically ASAP. So around 4pm, they gave my girl partial anesthesia and cleaned her wound, and they made us pay for it too. Even though it was their fault. She was extremely dysphoric and this whole thing could have been prevented if they cared about the health of the animals, rather than profit maximization. So the Friday after, we received our histopathology report stating my girl had a low grade of cancer, no cancer spread into the bone, and we achieved completely clean margins. Absolutely no cancer in her body! If it were up to Brandon location, they would have amputated her leg then and there for absolutely no reason!! My girl is thriving now!

Banfield's website overall is just not friendly. It's slow and I think the "new features" don't allow us to update our pet's tick, flea, and heart prevention anymore if we were purchasing medication outside of Banfield. Ontop of that there are just way too many options and unnecessary scroll downs/ drop downs on the website making it difficult to navigate through when looking for something.

Horrible customer service and dangerous advice. They advised us to redo all our dogs puppy shots when we questioned why they were very rude. We went to a private Vet who told us that would be extremely dangerous for our pet. When we went to cancel the puppy contract for care they tacked in an additional 600 dollars.

My dog has always received excellent care at Banfield and they've done a great job of following up with me whenever my dog is due for an appointment.

I have 2 dogs with them (unfortunately). I registered when they were puppies. For the male, the plan included neutralized. During 2 visits I asked them to neutralized the dog but they told me " he was neutralized already" but I still was able to see "TWO BIG" reason he was not. The third appointment one of the vets told me I was right and need to be neutralized but he was older and out of the plan that include the surgery. I had to pay extra for neutralized. How can a vet cannot see if a male was or not neutralized? they never make a good inspection on him. The female, was diagnosed with Lyme disease but Vet told us don't worry and we will take care when she get more symptoms. After few month she was very sick, not walking and not eating and we called banfield to take care of her, but there as not appointment for emergency. I told them I wait following their recommendations but they gave me hour for 2 more weeks, but my dog needed assistance right away. I went to an urgent care for pets and vet told me why she was never treated when was diagnosed? Instead to have 2 weeks antibiotics we had to give her 6 weeks of antibiotics because disease was not treated when it was diagnosed. Please do not use banfield, they do not care about our lovely pets. I will never recommended to anyone.

It is extremely difficult to get an appointment when dog is very sick and always banfield says 2-3 weeks for appointment. We have been with banfield for over 1.5 years and initially enrolled in puppy program. Initially it was good and was able to get appointment for puppy when he is sick. Now even in case of emergency, they give a 2 week appointment. My dog caught bordatella and we were not aware of it. We called and explained situation and his symptoms that he had diarrhea, bad sneeze and cough. We requested if we could get him to drop off at any banfield location and could pick him up later on just to have him checked so we know he is in not danger, the answer we got was no appointment and earliest is in next 2-3 weeks at all locations. I get it its busy but sometimes, banfield should make arrangements to check pets and support and care them. Thankfully we went to another vet other than banfield the very next day and got him treated. If we had waited for 2 weeks my dog would have developed Pneumonia and gotten worse

Con artists I brought my dog to Banfield and had the wellness plan for the last 3 years. Last October my debit card the payments were attached to was compromised. I got a new card and forgot all about notifying Banfield. We never received a phone call, email, alert on my Banfield account... nothing. No notifications, until one day we received a letter in the mail my name had gone to collections!!! 500.00 bill. I was so shocked and embarrassed! We called to pay it right away. The next day I called the Banfield I take my pet to, they couldn’t do anything for me. So I called another number I found for their care center. When I asked why the amount it was so high I was told because they charged me from October to April. (It’s only March) and they closed my account. Their reasoning was they charge for the remainder of the contract and close your account. I was told I can open another wellness plan but would receive no credit. (So I payed for March and April, now have to open another plan and pay for March and April again?????) seriously!!!!. I totally understand the missed payment was my fault but to be told on the phone 3 letters were sent, that was a complete lie. The first notification we received was from collections and that is extremely sad for a business to operate that way. The staff was fantastic and I was so shocked and saddened to see the place run this way. The customer service line was very rude and for that I will not bring my pet back here.