Banfield Pet HospitalReviews of banfield.com

I would give negative stars if I could. This place has brought more heartache than I could imagine. I signed my 2 year old German Shepard up for one of their plans. I knew she needed coverage due to her heart murmur. One morning back in January, Grace collapsed and I could not revive her. I decided to call and cancel since I wanted closure once she was cremated. I didn’t want the constant reminder of her being gone. The lady I talked to on the phone stated that I would have to continue paying for another 8 months, and I became more upset because why would I pay for services for my dead pet? She stated that she was sorry for my loss, I still had no choice but to pay, but she could take off the prescription medicine charges. Here we are in the middle of July.. I call because I see that I’m still being charged a full amount medicine and all. I call and the guy says, “oh, I zeroed out the balance. You won’t have to pay anymore.” At this point all I feel is scammed and disgusted by the fact that they show no mercy on families who have lost a pet. They had no issue charging my card monthly, giving me heartbreak all over again each month. They do not care. All they want is money. I will never use this company again, trust them with my pets, or recommend them to anyone I know.

This vet is so unprofessional, so rude, and they don’t even care that they are. If you care for your dogs or cats, protect them and do not come here. Not only have I been given wrong instructions by the techs (was told a medication was for a hotspot on my dog when it was really heartworm), Had multiple appointments canceled after I had secured them and took the time off work, found my pets records online were totally incomplete, etc, I have canceled my puppies wellness plan and gotten a referral for a real veterinarian who is reviews are not near what you read for Banfield in multiple places. I wouldn’t want to take a mosquito here.

We brought our 15 year old Beagle in with a bluish tongue and heavy panting on a Thursday. We paid for Xrays of her lungs and another $100+ for an "expert" to look at the films. We were told Missy was fine and took her home. By Saturday she was in distress again and we took her to a 24 hour emergency Vet. The doctor there told us her lungs were 90% compromised. We spent more than $4k there trying to save her life but she did not make it. How can two Vets look at her symptoms and Xrays and send us home? One of the other Docs at that Banfield location called us after we complained and said she would have probably had Missy go to the ER with her symptoms. We would NOT RECOMMEND Banfield to an enemy. Due to their incompetence we lost our Beagle girl and are absolutely devastated.

We have been with the Banfield Wellness Plan for 13 years. Wednesday we had to put our precious Chihuahua down. When I called today to cancel her plan I was told I have to pay the rest of her yearly plan which is over 300.00. This is so absurd! Not only are we grieving the loss of our pet - I have to continue to pay for a plan till January 31st 2022 that I have no use for. This is disturbing to us.

We were with Banfield for our cat since October 2007. In December 2020, even though we had been paying extra every month for dental, the vet recommended that we remove that coverage because of her age (15). Therefore, even though we had paid for it for that year, she did not get her dental cleaning. Then, when we brought her for her check up in June, we were told she had a tooth that had to be removed so it was suggested we again upgrade the plan to include dental, which we did. When we brought her back 2 weeks later for the surgery the vet told us tests showed that it was likely her heart couldn’t take the anesthesia so they did not do the surgery. She stopped eating due to the dental issues and we had to make the heartbreaking decision to euthanize her a few days later for which we were charged $136. Despite the fact that they could not do the surgery Banfield said they would not cancel the new plan because, they said, the tests they did were billed to the new plan. They said all they would do was remove the last 4 months of the plan. In contrast, we had just bought a bag of prescription cat food from chewy before this happened. When I asked them if we could return it, not only did they immediately refund us $76 for the food (without asking for it back) but they sent us flowers and a sympathy card. In the future, we will definitely be chewy customers, but will never go back to Banfield. UPDATE: I just received a call from Banfield. They told me that they have reviewed our case and have decided to cancel the contract balance based on the issues. We were pleasantly surprised and very appreciative.

Banfield upsold us on their wellness plan back in December 2020 telling emphasizing that our dogs were older than 5 years and would benefit from the additional services. A month later, our dog was having back problems. Not only did Banfield not provide care for this, but they referred us to an incompetent pet neurologist. The neurologist made an error in calculation and prescribed a dosage of medication that was in excess based on our dog's weight which ultimately killed him. We tried to cancel the insurance since our 4-legged family member is now dead. In essence, Banfield is in part responsible for our dog's untimely death and doing the right thing would be to stop billing us, yet they refused. After 6 months of this, we are considering our legal options and have agreed to talk with the media. Update: I wrote an email to Banfield as per their response to this post. BanfieldCares is an oxymoron- they don’t care. Same old service delivery failure! This is was their email content: Thank you for contacting Banfield Pet Hospital. Because of the nature of your question we recommend you contact your local Banfield hospital and speak with one of our team members. We apologize for any inconvenience this may cause. You can find your nearest location by using the hospital locator on Banfield.com Thank you for choosing Banfield Pet Hospital for your pet’s veterinary needs. Sincerely, Banfield Cares Team Banfield Pet Hospital PO Box 87586 Vancouver, Wa 98687 877-500-2288

I have been with Banfield 15 years. I used the wellness plan primarily to reduce cost of teeth cleaning. Their basic service was adequate for my needs and they served me and my pet well through the years. Thanks for that. Today, after 15 good years of loyalty and devotion I decided it was time for my beloved pet to be put to sleep. Banfield Southlake was EXTREMELY accommodating sympathetic empathetic and made the bad a learning comforting experience. I was never rushed nor in the dark about the entire event. They even dimmed the lights and provided a quilted blanket to lay her on. They left the room so I could say my goodbyes. God bless my attendees at Southlake Tx facility and God bless my dear Maggie. May you find your last moments with your pet as pleasantly memorable as mine.

My cat as a kitten was in need of care and they got the job done. While the wait times weren't the best, they were nice and caring people working the front desk as well as the vet I met. They offered us the banfield pet plan for kittens/puppies which is expensive but covers the costs of essentially their entire first year of life and is quite worth the price in my opinion. However the services outside that plan were often overpriced with a blood sample costing around $300+. Overall a decent experience though.