Baleaf SportsReviews of baleaf.com

There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exercise sessions, and give them full marks for comfort, warmth, wear, and appearance!

I was able to make a change to my order, and Trixy was very helpful.

I follow my returns to make sure I receive credit. Most vendors do it quickly now. This one took 2 months and only AFTER I followed up with them after a month. Different people got back to me at each turn via email, making it even more difficult to track. I did, finally, receive my refund so I gave them a neutral rating, but I won't be ordering from them in the future.

Answered quickly and the return questions were handled efficiently. Very patient and kind.

Trixy was super helpful and kind when I called about my order. I forgot to use my 20% off code online and she graciously adjusted my order. Great customer service. I'm hoping to love my new items as much as I enjoy my current ones.

I am very disappointed with this company. I have purchased running shorts in the past and never had a problem. I recently ordered and received a new pair of running shorts. Unfortunately, the company sent the wrong size. I ordered XL and I received a M. I love their product but no fan of their customer service skills. I ordered and paid for in good faith for an item. The company sent the wrong size. I have been reaching out to Baleaf for about week no less than 6 times via email, their return portal and messages left with voice mail. I even tried their online live chat with no response. The customer service with this company is awful. I truly don’t know how they stay in business. Doug W.

I have contacted the company asking for a return label, as the leggings I purchased were too large. According to their web page, this shouldn’t be an issue as I have contacted them in a timely manner. I simply cannot get any response other than an email asking me to rate “the support I received”??? I responded again asking for the return label and have emailed them in a third time, with zero response. I wouldn’t recommend this company due to their poor customer service. I would like to update this by saying I received a very prompt, nice response from BaleF and the matter has been resolved. Based on this interaction I would change my customer service rating to 5 ⭐️

Aaron helped me resolve an issue with a return. I purchased fleece lined leggings as a Christmas gift for my daughter. I decided to shop early so I purchased them at the end of November. My daughter tried them on after Christmas and said they were too small. I tried to return them and get something else for her from Baleaf. I couldn't make the return because I missed the 30 day deadline by a day or two and I was too early for the 3 month window for a return starting in late November through February. I was so upset because my daughter and I both love clothing from Baleaf and have never had an issue before. The person I first dealt with said he was sorry but that was the policy. I thought it was unfair since it was a Christmas gift and I was just a day over the 30 day window and a day shy of the extended return window. I sent an email explaining the situation and Aaron, the supervisor, allowed me to return the item and order something else and even waived the shipping and $5.00 return fee. It restored my "belief in Baleaf!" I was planning to quit purchasing from Baleaf. Now I am a very satisfied customer! Thank you Aaron!