Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Baleaf Sports (baleaf.com) has 550 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
baleaf.com
Website
baleaf.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Trixie resolved a problem that I had before I placed my order. Great job!
I called and spoke with Trixie about an order I was trying to place. It was my first order with Baleaf and I was unsuccessful in activating the promotional code for a first-time order discount. When I called Baleaf Customer Service, Trixie answered immediately, no delay or transfers to someone else. She listened to me and solved my problem over the phone with me. She is kind and professional and empowered to resolve my issue. Trixie took great care of me. She exemplifies how customer care is done!
Response from Baleaf SportsMay 11, 2026
Thank you so much for your incredibly kind words, Sue! 💙 We’re thrilled to hear that Trixie was able to assist you and make your first Baleaf experience a positive one. We’ll be sure to share your feedback with her — she’ll truly appreciate it. Thank you again for your support and welcome to the Baleaf family! 😊
LB
LB
Warning on returns/exchanges, it will cost you!
Warning that if you want to exchange an item, they do not accept exchanges and require you to pay $5 per item for any returns, even if you are intending to buy something else. Additionally, due to an error on their part they took nearly a week just to “approve” my return. They were unapologetic about the delay, even though they stated the return “approval” would take 1-3 days (it took 7). They were completely unwilling to work with me and said it’s their standard policy. They did not uphold their policy of 1-3 days, however they were unwilling to do anything to help me because “it’s their standard policy” to make you pay to return items and not offer any exchange options. This was incredibly disappointing after I spent a large amount of money on their clothing. Unless you know for a fact that the clothing will fit (which is impossible to know) then I wouldn’t order from this company unless you want to pay extra to return an unused item. Absurd.
Response from Baleaf SportsApr 30, 2026
Thank you for taking the time to share your feedback. We sincerely apologize that approving your return request took longer than expected. That’s not the experience we aim to provide.
Regarding exchanges, we no longer offer them because the process can take significantly more time—customers would need to return the item, wait for it to be received and processed, and only then would we ship the replacement. Instead, we recommend placing a new order for the correct size while returning the original item, as this is typically much faster overall.
We also understand your concerns about the return shipping fee. As a small company, this fee helps cover part of the return handling costs, but we recognize how this may feel disappointing.
That said, we’re truly committed to making this right. Please feel free to reach out to us directly at [email protected], and we’ll do our best to review your case and assist you further as quickly as possible.
We appreciate your feedback and hope to have the opportunity to improve your experience and rectify the issue right away.
JA
Jane
my order
Trixie was able to look up my order and help me quickly! Great support!
Response from Baleaf SportsApr 8, 2026
Thank you for your kind words, Jane! We’re so glad Trixy could assist you quickly. Your support means a lot to us!
KM
Kelly M.
Items missing from the order
Items missing from the order. Baleaf said they delivered the remaining order but did not. Further, there was no camera evidence to indicate that happened.
Ordered 3 items and still have only received one. The one item received was of poor quality material and way too big. I’ve requested a return and still have not received instructions to do so-even though they say I should have received them by now. And yes, it was not in my spam folder. Terrible experience and do not recommend.
Response from Baleaf SportsApr 6, 2026
Hi Kelly,
We’re very sorry to hear about your experience and truly regret the frustration this situation has caused.
According to our records, the order was shipped to the shipping address entered at checkout, and unfortunately we’re unable to modify the address once an order has already been dispatched.
That said, we want to make this right. Our team has reached out to you directly and we’re willing to process a full refund for the order due to this unpleasant experience.
Please check your email so we can resolve this for you as quickly as possible.
MB
Marian B.
Great customer service!
Knowledgeable and willing to spend time to ensure customer satisfaction ... Baleaf Sports should be glad to have him representing the company! I only wish the customer service folks at other companies were so easy to deal with. He understood my coupon issue, researched to get the information, then worked to get it resolved quickly. AND made it a pleasant experience for me. Thank you.
Response from Baleaf SportsApr 6, 2026
Thank you so much for your kind words, Marian! We truly appreciate you taking the time to share your experience. We're very glad we could help resolve the coupon issue and make the process smooth for you. Your support means a lot to us! 😊
CK
Catherine K.
Great skort!
Great skort!
Response from Baleaf SportsMar 23, 2026
Thank you so much for your feedback, Catherine! We're really glad to hear that you love the skort. Your support means a lot to us! 😊
RL
Ronnie L.
Every time I have talked with Trixy she…
Every time I have talked with Trixy she has been extremely accommodating. She has updated my order and has agreed that I will eventually receive it!!!!
Response from Baleaf SportsMar 23, 2026
Thank you for sharing your experience, Ronnie! We're so glad to hear that Trixy has been extremely accommodating and helpful in updating your order. We truly appreciate your patience and support, and we’ll continue doing our best to make sure everything is taken care of for you. 😊
SA
Sharon And R.
REturns and communication are shabby
The clothing is OK, lots of choices. The return process is a nightmare. When submitted, it takes more than 24 hours for them to "review" your return, before they will send approval and label. The process is awkward - you have to put bar code/label outside and inside. I returned two items, from two different orders, in the same envelope for efficiency -- and they refuse to give me full credit for one of them because the bar code was not on the outside of the envelope, despite it being attached to the item inside. Clearly not a customer-focused company.
Response from Baleaf SportsMar 13, 2026
Hi Sharon and Randy, we’re very sorry to hear about the frustration with our returns process and appreciate you sharing your experience. We completely understand how the steps with barcodes and labels can feel cumbersome.
To help resolve this right away, please provide your order number so we can assist you directly. You can also email us at [email protected], and we’ll make sure your concerns are addressed promptly.
Thank you for your patience and feedback!
