Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Baleaf Sports (baleaf.com) has 550 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
baleaf.com
Website
baleaf.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 62% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I wanted to exchange the size of 2 pants I ordered. I was told no exchanges, only returns. I followed all their instructions and instead of getting my money back in 1-5 days as promised, I was told they are taking off $40 from the price I paid. Think twice!!!
Response from Baleaf SportsOct 19, 2026
Thank you for sharing your feedback. We’re sorry for the frustration caused by the refund deduction. As stated in our return policy, for returns due to personal reasons, such as no longer wanting the items or needing a different size, a US$5 return shipping fee per item applies when using our provided UPS return label for US orders. This fee is deducted from the refund.
To avoid this additional fee, customers may choose to return the items using their preferred carrier at their own expense instead of using our UPS return label. We understand that unexpected deductions can be disappointing, and we appreciate your understanding of our return policy.
EM
Ellen M.
Terrible communication and cust service
The product is ok but the communication is horrendous. Returns are extremely difficult . I believe this is China based company and perhaps that explains the comm problem. I coukd not figure out how to return something emailed them no reply. Called no answer. Then it was. Too late to return.
BS
Brenda S.
Inaccurate order fulfillment, poor customer service resolution process
I received a different item than I ordered. I submitted a return request through their site, including photos of the incorrect item. I received an email stating that my return was approved but I would be charged a $5.00 return fee--to return the wrong item that they sent to me. I sent three emails requesting that the return fee be waived since I was returning an item that was incorrectly sent to me. After a week of only getting automated responses with no response to my request to refund me in full, I called them. The customer service representative could not find any of the emails that I had sent, including the one just minutes before I called. She said that they had applied the "standard policy" for returns and said I would need to send additional photos for a request to waive the return fee--again, for a wrong item which I did not order. I do not recommend this company due to its inaccuracy in fulfilling orders and for its customer service's inability to understand that their "standard policy" does not apply in a non-standard situation.
Response from Baleaf SportsSep 14, 2026
We sincerely apologize for the frustration and inconvenience you experienced with your order and the return process. We completely understand your concern, especially since the item you received was not the one you originally ordered.
To verify the incorrect item and provide the necessary evidence to waive the return fee, we needed complete photos of the item you received. We’re sorry that this requirement was not communicated clearly and that you had to follow up multiple times without receiving the resolution you expected.
Upon checking, we’re glad to confirm that your $5 return fee has already been waived. Once your returned package is delivered to us, we will process your refund accordingly.
We sincerely apologize again for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
NW
Nina W.
I have not received my order
I have not received my order. The tracking number they gave for shipping with usps was the order number, so I can’t track not track it. I have reached out to the company and have had no response.
Response from Baleaf SportsAug 30, 2026
Hi Nina, we're truly sorry to hear about your experience and completely understand your concern. We want to assure you that we've been actively working to assist you. We responded to your email on Friday, August 28, and have also sent a follow-up to make sure you have the latest update regarding your order.
When you have a moment, please check your inbox, as well as your spam or junk folder, in case our emails were filtered there. We're committed to resolving this for you and are ready to continue assisting as soon as we hear back from you. Your satisfaction is very important to us, and we sincerely appreciate the opportunity to make this right. 💙
KA
Karin
Fraudulent website
I ordered two pairs of travel pants on July 31 and merchandise arrived a few days later. I was not comfortable with the length and decided to return the items. It took two days for approval of my request and I finally received the return label. Followed instructions to return via UPS, strangely the address was the same as Amazon in Shepardsville KY. Tracking showed it was delivered on Aug. 11 by Amazon, but they don’t have any record of this transaction. When I called customer service number on company website, no answer but shortly thereafter I had a voicemail from “Joe” at Valley Sports (no such company) with a Detroit area number which is the number on the company website, informing me to send an email to a fake email address for assistance. To date, I have not had contact with this business and assume their website has been hacked. Filed a fraud complaint with my credit company and am awaiting the result of their investigation. DON’T ORDER FROM BAELEF SPORTS WEBSITE!!!
Response from Baleaf SportsAug 27, 2026
We’re truly sorry to hear about your experience and understand why the situation has caused concern and frustration. We sincerely apologize for the confusion surrounding your return and for the difficulty you experienced when trying to reach our customer service team.
We take your concerns regarding the return address, tracking information, and communication you received very seriously. We understand how unsettling this must have been, especially when you were simply trying to return your items.
We appreciate you taking the time to share this feedback. We’re sorry that your experience did not meet the level of service we strive to provide, and we hope we can have the opportunity to address your concerns and make this right.
NW
Nan W.
Customer Service Non Exsistent
The return process is burdensome and customer service is seemingly non existent. I received a return approval email indicating another email would follow with return instructions. No such email has come. I have sent 2 follow up emails to Baleaf that have been unanswered. I then called Customer Service but got a recording saying all agents are busy and asking me to leave my contact information. Reached out again via online chat feature - but also received no reply/response. I have been working on this for more than a week now. It is a frustrating and disappointing experience!
Response from Baleaf SportsAug 19, 2026
Hi Nan,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you experienced while trying to complete your return. We completely understand how discouraging it must have been to follow up multiple times and still not receive the assistance you needed.
Since you use Gmail, it is possible that the return instructions email sent directly by our Customer Support team was filtered into your Spam or Promotions folder. The automated return approval emails are sent through a separate system, so they may not be affected by the same filtering.
If you are still unable to locate the return instructions, you can access and download your return label directly through our Return Center:
https://www.baleaf.com/apps/17TRACK/returnpage
Please enter your order number, including “#baleaf,” along with the email address used for the order, then click “Find your order.” You should then be able to access and download your return label.
We also understand that you had already made several attempts to reach us, and we are truly sorry that you were left without a response. Although we were unable to reach you at the callback number provided, we continued working to assist you through another channel and were able to resolve the issue for you.
We hope everything is now taken care of and that you’re feeling better about your experience with us. Thank you again for your patience and for giving us the opportunity to make this right.
DE
Debbie
I returned items and never got a…
I returned items and never got a refund! Be careful ordering from them, I will NOT order again!
Response from Baleaf SportsAug 14, 2026
We’re truly sorry to hear about your experience. We sincerely apologize for the delay with your refund and understand how frustrating and disappointing this must have been.
Your feedback is very important to us, and we’d appreciate the opportunity to look into this and make things right. We’ve sent you a private message so we can assist you further.
Thank you for bringing this to our attention.
AE
A. E.
Absurd return process & inconsistent product sizing
I ordered three pairs of pants in the same size as a pair I purchased a few years ago, which I loved. I wanted more in different colors. However, when I received the pants, shipped in two separate orders, they were significantly larger than my original pair, despite being labeled as the same size.
I notified Baleaf about the issue and indicated that I needed to return the pants. Jenelyn offered me the option to order a smaller size, but I didn’t want to risk receiving more mis-sized pants. I emailed Jenelyn to express my decision to return the items.
In response, Joel informed me that I would be charged $5 per pair to return the items. This came as a surprise, as there was no mention of this charge during the purchase process. I also learned from other reviews that I didn't need to buy the "Worry-Free Purchase Coverage," which was automatically added to my order.
I have contacted the company several times about my refund, as UPS indicated that they received the returned pants two days after I mailed them. It has now been three weeks since they received the items, and no refund has been processed.
I am beyond angry and frustrated with this company. I keep receiving AI-generated messages in response to my inquiries stating that my return is pending. While I loved my first pair of pants from Baleaf, this experience has soured my opinion of the company. I will not be purchasing anything else from them! Their refund process is absurd, and their product sizing is inconsistent. Buyer beware!
Response from Baleaf SportsJul 30, 2026
We're sincerely sorry for the frustration you've experienced. We understand how disappointing it was to receive pants that fit differently from your previous purchase and to encounter delays with your return and refund.
We'd like to clarify that Worry-Free Purchase Coverage provides protection for shipping and delivery issues only and does not include free returns https://www.seel.com/worry-free-delivery . Our return policy also states that returns due to size, fit, or personal preference are subject to a $5 return shipping fee per item when using our prepaid UPS label https://www.baleaf.com/pages/return-policy
Upon checking our records, we were unable to find any email from you regarding your return or refund after your return request was submitted. We've sent you a message with an update and would be happy to continue assisting you there.
We sincerely apologize again for your experience and appreciate your feedback.
